Shift Manager
Filli Cafe Manchester
About us
Filli Cafe is a small business in London. Our goal is to keep customer keeps coming back. The Signature Zafran Tea was appreciated by people and thus began a new trend that is going global. Fi LLi set the precedent right from the beginning by establishing themselves as an ambient and cosy hang out spot for endless conversations rather than just another tea joint.
Our mission is to be a global concept of Fi LLi Tea n' Talk by creating exceptional experience for our guests, meaningful opportunities of growth for our team members, high value for our stakeholders and positive impact in our communities..
Our work environment include
Work location: Manchester (Chorlton)
Hours per week: 40 hours - flexible including evenings and weekends as per store requirements.
Pay: Up to £13.00 per hour
Expected hours: 30 – 40 per week
Filli Cafe is a small business in London. Our goal is to keep customer keeps coming back. The Signature Zafran Tea was appreciated by people and thus began a new trend that is going global. Fi LLi set the precedent right from the beginning by establishing themselves as an ambient and cosy hang out spot for endless conversations rather than just another tea joint.
Our mission is to be a global concept of Fi LLi Tea n' Talk by creating exceptional experience for our guests, meaningful opportunities of growth for our team members, high value for our stakeholders and positive impact in our communities..
Our work environment include
- On-the-job training
- Company perks
- Flexible working hours
- Lively atmosphere
Work location: Manchester (Chorlton)
Hours per week: 40 hours - flexible including evenings and weekends as per store requirements.
Contract type: Permanent
The Shift Manager position assists the restaurant manager in managing all aspects of the restaurants day to day operations to ensure standards around people, products, cleanliness and an Exceptional Customer Experience, are fulfilled
Key Responsibilities:
- Ensures high standards of the customer experience are always maintained.
- Resolves customer complaints and turns potentially negative situations into positive ones
- Motivating and encouraging a team to achieve targets and deliver the best possible customer experience.
- Taking responsibility for presentation of products, ensuring they are correctly merchandised and stocked to agreed levels
- Understands and can lead the team to achieve key performance indicators set for the restaurant daily.
- Displays knowledge of and work within compliance to applicable legislation including food safety, health and safety, and employment standards.
- Responsible for the opening and closing of cafe.
- Knowledge of Inventory management
- Maintaining operational standards within the cafe, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team’s presentation.
- Education of employees regarding the restaurants health and safety policies.
Requirements:
- Must have a flexible and disciplined approach to work.
- Some experience of working in a Quick Service Restaurant (QSR) or cafe
- Able to work as part of a team and on their own.
- Minimum RQF Level 3/BTEC/Higher Secondary School equivalent required.
- Fluent in the English Language
- Knowledge of Food hygiene would be advantageous.
- High standards of work ethic and pride in your work.
- Eligibility to work in the UK.
Pay: Up to £13.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Company events
- Company pension
- Flexitime
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
- kitchen supervisory: 1 year (required)
- Managererial: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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