London - Resident Liason Officer
Your new company
Our client is looking for a Resident Liaison Officer to join their team on a permanent basis. They are a responsive repair and planned maintenance services organisation to more than 200,000 homes and public buildings nationwide.
Your new role
Working to deliver the best quality service, you’ll provide first-class liaison and administrative support to our project team, liaising with a wide range of diverse customer based in a professional and efficient manner.As our RLO, you’ll visit each resident prior to work commencing, introducing the company, and communicating the scope of works. You’ll assess where high risk / vulnerable residents are present and ensure the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to.
You’ll carry out property condition surveys, floor protection and appliance surveys with photographs with the resident before works start in the home and establish the individual’s requirements, by carrying out an initial resident profile, documenting any points discussed and tailoring individual plans accordingly.
You'll also be responsible for booking appointments and sending letters to confirm the works and surveys booked in
What you'll need to succeed
Candidates will have excellent customer service experience, ideally within a social housing environment. We’d like you to have excellent communication and interpersonal skills and be able to establish and maintain effective customer relationships.Experience of working as a Resident Liaison Office is essential and EasyBOP experience is desirable.
A full driving licence and the willingness to travel North and South London is a must.
What you'll get in return- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Private Medical Insurance (Including 24hr GP)
- Life Assurance
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4679231 - Daniel Woodcock