EOC Auditor (Non-Clinical)
We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.
The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).
Job overview
The post holder is primarily responsible for reviewing emergency telephone calls prioritised through NHS Pathways.
Responsible for collating data to be analysed for production of NHS Pathways quality assurance standard reports in order to establish areas of focus for training.
Responsible for quality assurance of all qualified NHS Pathways EOC staff by supporting them to practice safely and effectively and meet the standards required for the Trust accreditation status and so ensuring high standards of professionalism are maintained at all times.
Successful applicants will be invited for interviews. As part of your training you will be required to complete a mentorship period.
Main duties of the job
An opportunities has arisen to play a key role in the Audit Team at East Midlands Ambulance Service based at our Nottingham Emergency Operations Centre. We are looking to recruit to the following:
x 1 EOC Auditor (Non-Clinical) - full-time/37.5 hours per week
1 x EOC Auditor (Non-Clinical) - part-time/ 16 hours per week
The EOC Auditor is primarily responsible for supporting the Emergency Operations Centre in the delivery of a high quality service. By auditing calls on a retrospective and live basis following the performance standards as set by NHS Pathways, the Auditor will provide strength based feedback and future forward feedback to aid the continued professional development of colleagues.You will need to be NHS Pathways certified and evidence 6 months proven track record of triaging Pathways calls to a safe and appropriate outcome.
As an NHS Pathways certified staff member, you will be required to support in EOC through answering 999 calls when required. The post holder will be based at EOC Nottingham. Bespoke rota choices available and unsocial element to be discussed at interview.
Working for our organisation
The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time.
Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.
This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.
Detailed job description and main responsibilities
Please see the job description and person specification attached to the vacancy for further details. Please ensure you meet the requirements before applying.
Person specification
Experience
Essential criteria- Significant proven experience as NHS Pathways Emergency Medical Advisor
- Proven track record of compliant Pathway 999 call audits in last 6 months
- Experience of supporting staff development
- Experience of an audit process
Personal Attributes
Essential criteria- Self motivated - able to work on own initiative
- Work effectively as part of a team
Qualifications
Essential criteria- Minimum of 5 GCSE's or equivalent including Maths and English
- NHS Pathways core module one and core module two
- NHSP Pathways Coaching Module
- Experience of acting in a mentoring role
The East Midlands has a lot to offer:
Excellent Location
Making a Difference
Action Packed Roles
Support and Belonging
Note on Covid-19 Vaccination status:
It is a clear professional responsibility of all health care staff to be vaccinated. EMAS NHS Trust therefore encourages and supports all employees to be vaccinated as it remains the best line of defence against COVID 19.
If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.
Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.
Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.
East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.
We are keen to promote a positive work-life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives.We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part-time or other flexible working patterns.
Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you.
If it works for our service, we will do our best to make it work for you.
At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and compassion - underpin everything we do – how we deliver our services and how we work with each other.We believe that it’s our people who make EMAS what it is.
Our Vision - Responding to patient needs in the right way, developing our organisation to become outstanding for patients and staff, and collaborating to improve wider healthcare.
Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.
Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non-patient facing roles this check may also be required if offered a position with EMAS (All spent and unspent convictions must declared).
If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £55.38.