Outpatient Receptionist

apartmentRoyal Cornwall Hospitals NHS Trust placeTruro calendar_month 

Job overview

We are looking to appoint a cheerful and motivated person with great interpersonal skills and a commitment to customer service to join our team of Outpatient Receptionists within the busy outpatient areas at the Royal Cornwall Hospital in Truro

We are responsible for providing outpatient reception services to a variety of outpatient areas across the Trust with a team of 45 committed and professional staff. It’s our people that make the difference every day, helping us make a difference for our patients.

These are very busy areas and provide a focal point for receiving patients, visitors and staff to the hospital. You will be joining a dedicated administrative team that supports patient care within the clinical outpatient environment. The role is essential in capturing clinical activity data on a daily basis to ensure the Trust receives the appropriate financial income.

The patient is at the centre of everything we do. Our experience is creating a patient focused service offering the very best in healthcare support meeting the needs of our patients. Now we are looking for new members of our team with the personality and passion to do them justice, providing our service users the very best we can offer.

Main duties of the job

As a patient’s first and last point of contact with the hospital, special attention should be given at all times to ensuring a positive patient experience by providing a welcoming, helpful and supportive reception service.

To meet and greet patients, carers and visitors at reception desks in line with the Trust procedures.

To maintain and update the Patients Administration System (PAS) following training using training manual and procedures supplied.

To understand the complete range of administration functions, responsibilities and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.

To ensure Attendances, Outcomes, Referral to Treatment (RTT) and Procedure codes are recorded onto PAS in line with policies and procedures which will guarantee funding to the Trust

To admit and discharge Day Case, Emergency and Treatment/Procedure patients correctly onto PAS to enable Clinical Coding to extract the information.

The post holder will be responsible for accurately collecting demographic and personal details to ensure the Trust captures essential income

The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure, and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

Working for our organisation

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with

visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

Detailed job description and main responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

  • Identity Checks
  • Professional registration and qualification checks
  • Employment history and reference checks
  • Occupational Health clearance
  • Satisfactory Disclosure and Barring Service check
  • Right to work in the UK

For further information please visit:

[...]

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

We may be able to offer sponsorship but this is not guaranteed.

Person specification

Qualifications

Essential criteria
  • Maths and English GCSE or equivalent
Desirable criteria
  • NVQ Level 2 or equivalent

Experience

Essential criteria
  • Administrative experience
Desirable criteria
  • NHS Admin experience or equivalent

Skills

Essential criteria
  • Computer literate with Microsoft and associated software package skills
  • Communication skills
  • Customer service skills
Desirable criteria
  • NHS Systems knowledge

Thank you for your application if you have not received a reply within 21 days of the closing date you have been unsuccessful on this occasion. Please be aware that your application and related documents will be retained confidentially for a period of 12 months.

It is vital that you provide full and accurate details of your current immigration status on the application form. To work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require a visa - we may be able to provide sponsorship, but this is not guaranteed.

Benefits include optional pension and life assurance and a dedicated Childcare Co-ordination Team

We are committed to ensuring our staff are developed, engaged and supported to work in different ways to support the ever-changing environment in which we operate.

The Royal Cornwall Hospitals Trust is a non-smoking organisation.

Should you require an alternative format of this application form (such as Braille, audio or large print), please telephone 01872 255755

In submitting an application form, you authorise Royal Cornwall Hospitals NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority

Royal Cornwall Hospital is an Equal Opportunities employer.

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