Portering and Logistics Manager - Stoke-on-Trent - ref. c39439719
Lead with empathy. Belong in Health and Care.
We are looking for a experience Portering & Logistics Manager to oversee the efficient operation of portering services at Royal Stoke University Hospital. You will manage waste, postal, receipt, and distribution services across the site, ensuring seamless integration with other support and Trust departments.
In this role, you will make key strategic decisions and ensure the delivery of a professional, high-quality service that enhances both patient and staff experiences.
What you'll do:
- Monitor and improve Portering Service performance, standards, and KPIs, ensuring alignment with client and contractual requirements.
- Implement and manage a quality assurance system to maintain service excellence.
- Maintain effective communication with the CPM team, Sodexo SMT, clinical teams, and stakeholders.
- Monitor KPIs daily, ensuring timely reporting and continuous service improvements.
- Ensure staffing levels and skill mix meet service demands, with coverage for absences.
- Recruit, train, develop, and motivate staff to maintain high service quality.
- Address performance issues, identify service weaknesses, and implement proactive solutions.
- Manage compliance, training documentation, and ensure patient privacy, resolving complaints promptly.
What you'll bring:
Essential- Proven track record of managing a large team and delivering a Soft FM service
- Awareness of appropriate legislation including (but not limited to) employment, hygiene, health and safety
- Excellent interpersonal skills with the ability to relate at all levels
- The ability to implement and drive changes to working practices as required
- Experience in Portering service at a hospital site
- Experience in a hospital environment
- Holder of IOSH Working Safely certificate
- Holder of a Management Qualification
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
- Competitive compensation.
- Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today! Belong in a team and thrive in service.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.