Administrator

apartmentPertemps placeMotherwell calendar_month03/02/2025

Customer Service Administrator
Eurocentral
Temporary 3 months initially with potential to extend
£12.01 per hour

Monday to Friday 7.00am - 4.00pm

Our client, a well-known organisation based in Eurocentral/Newhouse is seeking a Customer Service Administrator. This is a temporary position starting ASAP for 3 months initially, with potential to extend. Working 40 hours per week Monday to Friday.

This is an office based role with no home working offered.

Main purpose of the Role:

The Customer Service Administrator - Pricing Administrator is mainly responsible for maintaining pricelists and special pricing agreements within SAP Order Management for a defined sales area.

Duties include:

Enter and update pricelist into the Company pricing software (SAP)
Liaise with sales, finance and/or product managers to resolve any price maintenance issues in a timely manner to enable on time order entry and deliveries/invoicing
Report pricing errors and reason codes regularly
Maintain customer master data and initiate new customer workflows
Support other Customer Care roles if required/requested
Support projects and process improvements to increase customer satisfaction and productivity

Key Skills and Requirements:

Previous experience in an administrative, customer focussed role
Strong verbal and written communication skills
Empathetic nature
Ability to analyse issues, think critically, and devise effective solutions
Experience of dealing with customer complaints and inquiries
Able to keep a calm demeanour under pressure
Familiarity with customer service software, CRM systems, and other relevant technologies
Effective multitasking and prioritization skills
Attention to Detail
Flexibility to handle a variety of tasks and adapt to changing customer needs and company policies
Ability to retain and recall detailed information

If you hold the required skills and experience, please apply with your up-to date CV.

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