[ref. n75102400] Quest for Quality Deputy Team Leader

Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.

We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.

Please talk to us during the interview process to discuss any flexibility that you may require.

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Job overview

Calderdale and Huddersfield NHS Foundation Trust are seeking an enthusiastic Quest Matron to

join and lead the existing team to deliver care to patients closer to home and preventing

unnecessary hospital admission across the care homes in Calderdale community.

The post holder will lead the team in an innovative and dynamic way to work with people in care

homes to support them to receive high quality and advanced level of care in their own home

The post holder will lead the specialist service and undertake a range of duties to ensure the

effective delivery of care including specialist advice and ongoing support to the client group.

The post holder will contribute to the planning, monitoring and development of services whilst

seeking to promote a culture of continuous improvement thus contributing to the achievement of

CHFT’s values and objectives.

The post holder will work collaboratively with the multidisciplinary team across primary, community

and acute services to establish an integrated and coordinated approach and provide ongoing

specialist advice.

The post holder will be a highly experienced, knowledgeable and an educated team member who

is able to work autonomously making high level decisions to treat health needs.

Previous applicants need not apply

Main duties of the job

Main Tasks

• To act as an autonomous practitioner and be responsible for leading and managing the team on

• Manage a caseload of patients with varying long-term conditions, providing patients and families

with information on secondary prevention, education, advice and encouragement.

professional knowledge and attending essential in-service training programmes.

• Provide high quality, comprehensive, holistic and timely assessments and treatments for patients

and their families referred to the service using an assessment process to achieve patient focused

care at all stages of their care including palliative stage. To include the prescribing and

administration of appropriate medication within local and national guidelines.

• To act as Deputy Team Leader for the Quest team, undertaking staff supervision and

performance reviews.

• Participate in regular supervision.
• Attend all mandatory training.
• Participate annually identifying, developing and agreeing your own development plan with your

line manager using the Trust Appraisal.

Working for our organisation

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.

Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.

Detailed job description and main responsibilities

• Foster and implement a multi-disciplinary team approach in all aspects of clinical and non-clinical

• To act as an autonomous practitioner and be responsible for leading and managing the team on

• Work within the NMC code of conduct
• Manage a caseload of patients with varying long-term conditions, providing patients and families

• Maintain and record accurate documentation for all patients.
• Work in partnership with complex care teams, primary care and relevant 3rd sector organisations

• Demonstrate the ability to keep up to date with developments in nursing practice, maintaining

• Ensure that all nursing practice is based on current evidence, best practice, and where available,

• To manage a clinical caseload, dealing with patient’s needs in a Nursing and Care Home setting
• Provide advanced nursing care and case management to patients with multiple complex longterm conditions
• Develop mechanisms for supporting staff in the development of their scope of practice.
• Encourage a learning environment, which facilitates appropriate education and training.
• Support staff through clinical supervision, reflecting on own role as an accountable practitioner.
• Escalate concerns through appropriate channels.
• Clinical Duties will include
• Provide high quality, comprehensive, holistic and timely assessments and treatments for patients

and their families referred to the service using an assessment process to achieve patient focused

care at all stages of their care including palliative stage. To include the prescribing and

• Negotiate goals for lifestyle modification.
• Be proactive in health promotion, provide patients and carers with information and advice about

their condition ensuring the best level of understanding and always promote self-care and

• Utilise counselling skills to support patients, carers, and staff, whilst remaining aware of

• Maintain clear, concise, and up-to-date clinical records, in line with NMC Record keeping

• Maintain and develop relevant expertise and knowledge related to the intricacies of caring for

• Advise patients and healthcare professionals on adjustment of medication
• Ensure open channels of communication with both internal and external agencies, to achieve a

• Demonstrate a high level of interpersonal skills, self-awareness, and empathy in all

• To provide education, training and support to the nursing and care home team and ensure the

• Assist the qualified staff in the delivery of planned packages of care working to evidence based

• Proactively manage the delivery of unscheduled, unpredictable episodes of care with appropriate

• Undertake delegated care without direct supervision where appropriate. This may require the use

• Observe a personal duty of care when using equipment ensuring own safety and that of

• To lead clinically and professionally, making autonomous decisions daily.

• Act as a role model for quality nursing care always, promoting the need for effective evidencebased interventions and compassionate care.
• Act as patient advocate at all points of the care pathway.
• Work within the NMC Code of Conduct always.
• Adhere to national, local, and professional standards, guidance and directives relevant to their

• Work collaboratively with the commissioners and other providers to ensure a consistent approach

• Promote the service through communications and media internally
• Frequent contact with staff at all levels including senior clinicians through the delivery of training
• Verbal and written communication on data and reports
• Formal presentations to teams and groups
• Develop and foster effective support networks locally, regionally, and nationally and attend

• Undertake on-going service review which will shape the service in response to user involvement,

• Submit data as required per contract and commissioning arrangements and on request ,in a

• Ensure electronic record is updated in real time and that data is validated and assured  Adhere

• Audit work to aid service performance and development
• Establish and maintain effective communication pathways including the use of IT systems with

• Communicate relevant and factual information to patients and carers using sensitivity and tact.
• Report any changes to a patient’s condition to the appropriate member of the team at the earliest

• Ensures effective communication is maintained for those patients with communication difficulties.
• Managerial Duties
• To act as Deputy Team Leader for the Quest team, undertaking staff supervision and

• To be responsible for managing all aspects of leave within the team.
• To manage sickness, disciplinary and performance issues in line with the Trust policy
• To investigate clinical incidents and complaints related to the service as required
• To establish clear referral patterns, communicating and co-operating with the acute Trust,

• To maintain an accurate and effective record system
• To lead the team in achieving the service objectives.
• To actively participate in the professional development programme of the Quest team.
• To assist the Team in the monitoring of professional, clinical and departmental standards

• To comply with the national, professional, Trust and service policies and procedures and to

• To participate in the staff recruitment process
• Maintain confidentiality of all patient identifiable information in line with relevant Trust

• Initiate discussions with the Matron about any circumstances that could prevent the post

• To act as a mentor and role model for other staff
• To assist on service development and audit in the team.
• Within the framework of clinical governance, work continuously to improve quality and

safeguard standards of care, maintaining a patient focused service, promoting and

• Be involved in audit projects to measure standards of care. To identify and highlight any

• Maintain a flexible approach and develop the role according to needs.
• Develop relevant educational resources for patients, carers and staff

• To monitor the delegated budget.
• To provide expert clinical advice into the tender process to support contract negotiations

• To monitor and control the use of resources through effective systems of stock control.

• Participate in regular supervision.
• Attend all mandatory training.
• Participate annually identifying, developing and agreeing your own development plan with your

• Comply with all Trust policies, procedures and protocols.
• Carry out duties with due regard to the Trust’s Equal Opportunity Policy.
• Seek advice and support from Line Manager whenever necessary.
• Maintain professional conduct always including appearance.
• Ensure maintenance of Professional Registration.

Person specification

QUALIFICATIONS / TRAINING

• First level General Nurse
• Non Medical prescriber or working towards
• Teaching qualification
• Evidence of continuing professional development

• Module at masters level in at least one long term condition
• Management qualification

KNOWLEDGE, EXPERIENCE & EXPERTISE

• Substantial/significant experience of caring for patients with complex long term conditions
• Recent relevant experience in end of life care
• Evidence of skills in assessment and management of patients with complex long term conditions and poly-pharmacy
• Experience of coordinating care pathways for patients with complex conditions
• Experience of multi-agency working
• Willing and able to participate in a competency work based training programme
• Expert clinical knowledge related long term conditions and disease management
• Problem solving and analytical skills

• Community experience
• Service development and or change management
• Experience of Lone working

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

• High level of presentation skills and delivery of training
• Leadership skills and excellent decision-making capabilities
• Awareness of CHFT values and vision
• Excellent communication skills
• IT awareness
• Ability to work independently and as part of a team
• Self-motivated and able to use own initiative
• Ability to organise and prioritise own and other’s workload
• Ability to work under pressure

We take pride in the diversity of our workforce that’s why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

These references will be requested before you are issued with an unconditional offer of employment letter.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact [email protected] for assistance.