Customer Service Advisor

Are you a talented Customer Service Administrator looking for a new opportunity? Our client is a sustainable recycling organisation based in Exeter seeking a motivated individual to join their customer service team. As a Customer Service Administrator, you will play a crucial role in ensuring the delivery of exceptional service to their clients, while also managing general administrative tasks.

HOURS: Full time, 08.00am-5.00pm, Monday to Friday

BENEFITS: This employee-owned business really know how to look after their staff with an extensive benefit package. A generous 25 days holiday plus bank holidays, onsite free parking, vouchers to celebrate your birthday, length of service bonuses, contributary pension, profit share bonus a great social culture and welcoming environment!

THE ROLE:

You will be joining a team who all support each other and work towards a common goal in a positive, fast-paced environment. You will be an integral part of the customer service team, providing a first-class service, and completing general administrational duties.

Responsibilities:

• Plan and prioritise workload to maximise efficiency and meet deadlines.
• Be the first point of contact for customers, providing accurate information and resolving inquiries swiftly.
• Identify the best solutions for each customer, creating value for both the organisation and clients.
• Communicate effectively through phone, face-to-face, and email interactions.
• Handle customer complaints empathetically, seeking resolutions that satisfy their needs.
• Maintain accurate records and produce necessary documentation and reports.
• Review and update company systems and procedures.
• Perform general administrative tasks such as filing, photocopying, scanning, and archiving.
• Adhere to company policies, particularly in terms of customer service, health and safety, and equality and diversity.

• Proven customer service experience, demonstrating excellent problem-solving and decision-making skills.
• Strong organisational and time management abilities, with great attention to detail.
• Effective communication skills, both verbal and written, at all levels.
• Proficiency in Microsoft Office Suite.
• Ability to work well under pressure, meet deadlines, and multitask effectively.
• Previous experience in waste management or a similar industry would be advantageous.
• Team player with the capability to work independently.
• Willingness to learn and develop professionally with a positive attitude.

How to Apply: If this sounds like you and you would like to know more, either apply online, email your CV to Sarah.stokes@office-angels.com or call to speak with Sarah on 01392 426200

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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