Assessment Officer - Oxford

• Hourly Rate: £18.56 PAYE
• Location: Oxford City WFH after training
• Job Type: Part-time, Temporary (16 hours per week, flexible on Thursday and Friday)

The role involves rapidly assessing and prioritising housing applications to support customers in need and prevent homelessness.

Day-to-day of the role:

• Rapidly process and assess a large volume of General Register and Transfer housing applications.
• Work under pressure to meet tight deadlines, ensuring accurate prioritisation of work to assist customers in housing need.
• Attend mandatory in-person training within the first few weeks and participate in regular team and department meetings at the Town Hall.
• For the remainder of the working week, the option to work from home is available.
• Engage with customers, sometimes in complex and challenging situations, to investigate and verify information provided in their housing applications.
• Implement changes quickly to adapt to ever-changing legislation, policy, and procedures.

Required Skills & Qualifications:

• Experience working with vulnerable people or in a housing-related role.
• Excellent customer service skills and the ability to handle complex situations.
• Ability to work under pressure and prioritise tasks effectively.
• Knowledge of housing legislation and procedures is advantageous.
• Experience with QL or similar housing systems is a bonus but not essential.
• Enhanced DBS with Children's and Adults Barred list is required.

Benefits:

• Flexible working hours with the possibility to work from home.
• Engaging and impactful work in a dynamic environment.
• Opportunity to contribute to significant community service.

To apply for this Assessment Officer position, please submit your CV