Outpatients Clinic Coordinator

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

• To process outpatient appointments for New patients from GP ERS appointments and arrange for triage with Clinicians. Book patients appointments and monitor clinics
• To register patients onto waiting lists and generate all associated paper work in adherence with the Trust Outpatient Booking Procedures
• To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information

• To liaise with and act as a point of contact for queries from clinical and non-clinical staff
• Escalate patient queries, complaints, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• To monitor clinician clinics for Opening and closing for Annual Leave and ED cover.
• To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information

Working for our organisation

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

• Clerical and administrative
• Experience of dealing with the public in person
• NHS Experience

• Knowledge of Patient Administration Systems (PAS)

Skills and Abilities

• Ability to prioritise
• Flexible approach to duties
• Proven excellent organisational skills
• Excellent interpersonal skills
• Ability to liaise with all disciplines

• Experience of dealing with difficult conversations

Aptitudes

• Clear and effective communication
• Ability to embrace change
• Respectful and Polite

Qualifications and Training

• GCSE Maths and English qualification or equivalent

• Experience using Microsoft Packages

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.