1st Line Technical Support Specialist - German Speaking

Whether it's resolving software glitches or coordinating equipment repairs, you'll be the calm, knowledgeable voice that guides them through.

• Delivering top-tier customer service every step of the way
• Provide remote technical support (in German & English) for hardware/ software issues
• Troubleshoot problems and follow decision trees to pinpoint the root cause
• Escalating unresolved issues to suppliers or Tier 2 teams as needed
• Arrange delivery and collection of loan equipment and warranty items
• Liaise between dealers and suppliers to ensure seamless resolution
• Follow up on service calls and ensure SLAs are met
• Collaborate with colleagues to share knowledge and solve problems together
• Communicate clearly and regularly with internal teams and external partners ul>

Experience:

• Experience in a Tier 2 support or similar technical helpdesk environment
• Confident in problem solving and fault diagnosis using structured approaches
• Experience handling general networking issues
• Previous call centre or customer facing support experience
• Strong communication skills-both spoken and written-in German and English
• Skilled in Microsoft Office, general PC usage, and CRM systems
• Positive, team-oriented, and customer-obsessed mindset ul>

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Desirable:

• Degree-qualified (IT, Engineering, or similar)
• Advanced knowledge of Excel and Word ul>

• Problem Solving & Process Thinking
• Customer Focus & Integrity
• Planning, Prioritising & Organising
• Personal Learning & Growth Mindset
• Time Management & Task Ownership
• Functional/ Technical Acumen
• Collaborative Teamwork ul>

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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