Administration Officer

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Association
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Always improving

CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?

Job overview

An opportunity has arisen for an experienced administration officer to join our administration team working within Newcastle Treatment and Recovery (NTaR) in Plummer Court, Newcastle.

It is a very exciting time to join the addictions service, following recent investment to implement the recommendations from the Dame Carol Black Independent Review of Drug Services. Working alongside its partners (Humankind and Changing Lives), the service covers all drug and alcohol services and is an ageless service.

Our vision is to improve the well-being of everyone we serve, delivering services that match the best in the world, ensuring we help those most in need in our community to make positive and lasting changes by identifying steps they have to take and then support them to lead a fulfilling life.

Under the supervision of an administration team lead and working alongside administration colleagues, the post holder will provide a proactive administration service to the clinical team.

Main duties of the job

• accurately inputting data into the National Drug Treatment Monitoring System and our electronic patient record system Rio
• responding to queries in relation to data
• producing reports from the data inputted

The ideal candidate should:

• have experience of working with Microsoft Outlook packages
• have experience of data input and producing reports
• have organisational and planning skills
• have minute taking skills
• have customer care skills
• have excellent communication skills, both written and verbal
• a good working knowledge of office procedures

The ideal candidate should be able to demonstrate the ability to deal with exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

You should currently hold the required level of qualifications, as outlined in the essential criteria of the personal specification within the job description. If you do not meet this criteria you may not be shortlisted.

Working as part of the administration team, the post holder will also carry out tasks including typing of clinical letters, generating prescriptions, minute taking at meetings and general administration duties. The post holder may be required to cover reception on occasions.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

We look forward to hearing from you – please give us a call if you would like more information on the vacancies.

Please find attached job description for full details.

Closing date : 4th February 2025

We welcome your application.

Person specification

Experience

• Experienced of using Microsoft Packages and patient information systems (e.g. RiO)
• Recent (2 years) secretarial or clerical experience
• Evidence experience and understanding of working in an area with confidential and sensitive material
• Dealing with high volume calls

Skills and Knowledge

• Excellent interpersonal skills, both written and verbal
• Note taking skills
• Evidence of independent working
• Processing Petty Cash ideally within an NHS organisation

Qualifications

• General level of education including a pass in Maths and English
• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.