General Admission F&B Supervisor
Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
About the Venue:
Co-op Live will offer a food and beverage hospitality service that will put us head and shoulders above the crowd, as we welcome over 23,500 fans and amazing artists to taste the delicious food and drinks unique to the space in Manchester.
With 32 amazing bars and restaurants and 12 premium lounges and clubs – we’re going to be delivering an exceptional hospitality service for the people of Manchester and beyond. On the menu will be great food, seasoned with world class service and all with a planet friendly vibe in the heart of our vibrant community.
For more information - Co-op Live
Role Purpose:
As we gear up to opening our doors, we’re excited to announce we are looking for talented Retail / Catering / Concessions Supervisors to work with the Outlet Managers to deliver a unique experience for a catering area/bar for general admission fans.
In this role of you will:
- Work closely with the Training Manager and Talent Acquisition Manager to recruit and maintain top-notch team and implement a training plan for the F&B team.
- Manage on-the-job training for live event days, overseeing team development in your area.
- Supervise a dynamic workforce of 20-50 people on live event days, delivering concise briefs as directed.
- Instill a culture of continuous improvement, delegate tasks, and maintain safety standards.
- Collaborate across departments to deliver outstanding service and environmental sustainability.
- Use strong interpersonal skills to lead, influence, and encourage a high standard of work.
This is a casual role offering flexible shifts available around your other commitments - involves shifts at evenings and weekends.
Hourly Rate: £13.25 per hour + holiday pay on top + Service ChargeStart Date: Upon completion of DBS check.
Knowledge, experience & skills required:
- Proven track record of supervising a team within a retail/concessions environment.
- Has experience of supervising in fast-paced setting within stadium, events arena, festival environment or similar.
- Ability to communicate with employees, co-workers, volunteers, management staff and fans in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
- Ability to make fast operational decisions quickly and under pressure.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Problem-solving abilities.
- Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
Our Inclusion Commitments:
Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!
We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.
We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.
If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need.
We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.
Employee Screening and Eligibility to Work:
We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.
If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.