Assistant Manager – Living Well Hub Warrington
Job overview
We are seeking an enthusiastic and energetic Assistant Manager for the Living Well Hub in Warrington town centre.
The Hub project is a unique attempt to deliver a true integrated care facility for the benefit of the whole health, care and wellbeing system across Warrington. It is a ground-breaking, collaborative project that brings together provider partners from across physical and mental health, social care and the voluntary and charity sector.
As an Assistant Manager of the Living Well Hub you will play a key role in the co-ordination and facilitation of integrated health, care and wellbeing services across multiple provider organisations. You will support the Living Well Hub General Manager with the day-to-day operational management of the Hub, working alongside a range of clinical and non-clinical teams delivering services from the building to ensure the smooth, safe and effective delivery of those services.
The role will work closely with Warrington and Halton Teaching Hospitals NHS Foundation Trust, who will act as the lead tenant for the building. The role will also work closely with other public sector and third sector organisations to maximise health and wellbeing outcomes for the people of Warrington.An integral part of this role will be to ensure the safe and efficient running of the Hub, along with continued customer satisfaction and full utilisation of services and space.
Subject to AFC Banding
Main duties of the job
The Assistant Manager is critical to the delivery of the Hub vision through:
- Ensuring effective and efficient site management so that the site meets the requirements of both patients and service providers.
- Holding ‘good conversations’ with members of the public making use of the Hub and providing relevant information, advice and guidance where appropriate.
- Maximising utilisation of the site, so that the space is fully utilised throughout its working hours, ensuring best value for public sector assets.
- Facilitating collaboration and an integrated approach between services both within the site and in the local community.
- Engaging local people and organisations so the site becomes a key community Hub, connected into, and working ‘in sync’ with a wider network of public assets across Warrington.
The role will be a busy and varied role requiring you to multi-task and to work to deadlines. It will demand a high level of interaction with multiple stakeholders, including staff and service users, therefore an ability to build and maintain excellent relationships across a wide group of partners will be essential.
Reporting into the Living Well Hub General Manager, you will represent the Hub as a key administrator; requiring excellent skills in handling data and particularly communicating with members of the public. You must be proactive and flexible in your approach to your duties and be able to work with minimum supervision.
Working for our organisation
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff.We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.
Detailed job description and main responsibilities
The full details of the role, including main duties and responsibilities are available in the full Job Description and Person Specification which you can find on the right-hand side of the advert page.
Person specification
Experience
Essential criteria- Public sector operational service experience.
- Experience of working with the public, especially communicating with the public.
- Experience of managing risk and reporting by exception
- Stock management experience
Skills
Essential criteria- Excellent communication skills including written, verbal and presentation skills at all levels.
- Developed interpersonal, diplomacy and facilitation skills.
- Motivational skills to encourage collaborative working to improve services/performance where there may be resistance to change.
IT Skills
Essential criteria- Advanced user of Microsoft Office including Word, Powerpoint and Excel.
Working Hours
Essential criteria- Able to work flexible hours on occasion into early evening and possibly weekends.
You can find more information on the Government website. Please review your eligibility and the eligibility of the role before submitting your application.