Health care Security Team Leader

We are actively promoting flexible working options, helping you to manage a work / life balance

Job overview

"Do you have experience or qualifications in Teamleading in Security or Healthcare? Are you looking for opportunities to develop your skills further? Join the UHL Healthcare Security Team today to make a difference and grow with us!"

'Previous Applicants need not apply.'

The post holder will be part of and lead a team that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects UHL property against theft, and vandalism, and secures all buildings within the site.

The post holder may be required to work on any of the 3 sites as and when required dependent on service needs, this potentially is short and late notice.

The post holder is responsible for recording all security incidents and completing all appropriate documentation by means of computer and/or written paper work.

The post holder will monitor CCTV in compliance with GDPR and UHL policy of such data.

Main duties of the job

Responsible for the day to day management of the security team including the completion of timesheets; Prioritise resources and maintain a responsive service to deal with reactive requests from clinical/operational staff, patients, visitors and the police.

Liaising with other teams leaders and security manager to resolve staffing issues e.g. when there are shortfalls in the rota or when additional work is requested

Agreeing and monitoring annual leave allocation to ensure the needs of the service are met

Ensuring all team members are working within the working time directive

Plan the utilisation of staff resources including bank staff to optimise the efficient use of resources

Monitoring sickness absence and completing return to work processes

Conducting appraisals for all team members and logging in a timely manner to ensure progress as appropriate

Monitoring of mandatory training for all team members

Assisting the security manager in the recruitment and selection.

Continually review work procedure and practice, proactively bring about change to policies and procedures and therefore ensure continued service improvements (including taking comments from team members in regards to process and procedures)

Receive and act on reports of any security equipment faults

Prevention and development of security initiatives.

Formulate budgetary spread sheets detailing departmental charges for additional security presence e.g. bed watching.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

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Detailed job description and main responsibilities

1. Provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times
2. Respond to general enquiries on the phone and in person and redirect all enquiries appropriately and in a professional manner
3. Arming and disarming intruder alarms. Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required. Take a leading role in fire alarm procedures
4. Receiving information on people within the hospital and actioning accordingly. The information received will need to be processed dynamically to ensure each situation is dealt with in a tactful way. The situation may require the use of persuasive skills and the ability to communicate when there are barriers.
5. Dealing directly with individuals who disclose complex, sensitive and contentious information. The team leader will be required to be empathic (no matter what the patient is disclosing) and motivate the individual in a persuasive way to achieve a positive outcome for both the individual and the Trust. There maybe barriers to communication due to disagreement, mental state, substance misuse and language barriers. The team leaders are expected to use the multiple facts relating to the situation in order to make the most appropriate judgement, where there maybe more than the one suitable option, to overcome these barriers.
6. Provide a first line quick and immediate response to distressed, violent and aggressive persons (including mental health patients) within the hospital, calming individuals using verbal and nonverbal communication skills, where necessary physically restraining and escorting persons from site in order to maintain a safe environment within the hospital.
7. In some cases detaining patients against their will at the request of and under the guidance of clinical personnel where appropriate from a legal and patient safety perspective.
8. Responds to situations using physical effort frequently during a shift, individuals will on occasions need to exert intense physical effort e.g. restraining a violent individual. As a security team leader the individual will use sudden explosive effort to ensure a quick response to situations. Security personnel frequently use intense physical effort without the use of mechanical aids. The security team leader is expected to very quickly adapt to situations, the initial response to an incident may well be one of enforcement however within a very short space of time the team leader will need to decide whether enforcement or complete empathy is required e.g. physical intervention or a listening ear.
9. Regular requirement to prioritise and switch tasks due to a third party incident or request. The security team leader is a very reactive job which is very unpredictable.
10. Monitor all situations and ensure the information held is the most up to date, chase the progress of patients (under the care of security) through the system to ensure the correct security systems are in place e.g. patient in A&E, CDU or Brain Injury units being bed watched may need transferring to a ward, does the bed watch need to continue? The team leader will then need to problem solve and establish the correct ratio of officers in each area.
11. All tasks must be approached in an open way and dynamically assessed to ensure the task/problem is solved appropriately.
12. Provide non clinical care and advice to all users of the hospital, some of which will be distressed and non-cooperative. Choose the most effective way to communicate information to the individuals and ensure the best level of guidance is provided to the patient and any others involved including clients, relatives and carers e.g. child in ED held under the mental health act, the team leader may have to calm the patient and liaise with the parents with regards to the actions being taken.
13. Respond to car parks calls out of hours and in some cases in hours Assist with cash collection duties from the car parking pay stations, serve customers in the office when car park staff require assistance e.g. sell saver tickets and record using the till
14. Issuing keys ensuring that all signing in and out sheets are completed and maintained
15. Collection and depositing of valuables and belongs of patients as instructed for safekeeping
16. Ensuring all consumables needed for the issuing of ID badges are in stock and ordered in a timely manner
17. Manage the pool of stab vests
18. Responsible for the safe use of CCTV monitoring equipment (master and slave systems) across the site.
19. Monitor security systems installed within the control room and alert colleagues to situations as required. To operate/monitor CCTV surveillance system. To be familiar and compliant with GDPR and UHL policy of such data.
20. Responsible for the safe use of access control systems (master and slave systems) across the site. Operate access control systems as required.
21. Checking activities of people on site including checking of ID badges.
22. Produce and distribute identification cards to other staff members
23. To attend Major Incidents and to be fully conversant with the procedures for this.
24. Bed watch patients, this will include listening to some highly distressing or emotional circumstances as the patient being watched often needs to talk and is being held under DoLS (Deprivation of Liberties Safeguarding). Responding to circumstances where the individual has suicidal tendencies. The duties involved mean that the post holder will frequently be exposed to unpleasant working conditions and hazards. During restraint team leaders will often be spat at and exposed to bodily fluids both intentionally and unintentionally.
25. Communicate effectively with hospital personnel and outside agencies such that information is given and received accurately. Ensure all correct paperwork is completed by outside agencies such as the police bringing patients into the hospital, from volunteer patients (individual asking to be brought in that are not under arrest) to non-compliant patients (arrested individuals where there is likely to be multiple barriers)
26. Undertake physical patrols of the hospital site in line with schedule and in order to provide a security presence and maintain a secure environment including checking of closed departments.
27. Undertake external patrols to all areas of the Hospital site including car parking areas and outlying buildings ensuring that your presence is noticeable.
28. Completion of Incident Forms, Shift Report/Daily Log and retrieval of security information using computerised systems as appropriate.
29. Analysis of information during day to day work including the questioning of individuals to establish facts
30. Appear in court to give evidence, make statements to the Police and co-operate with internal or external investigations.
31. Providing appropriate response to acute and non-acute areas (Leicester Royal Infirmary)
32. Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team. Work will be both as lone worker and as a team, the individual will be expected to act within the parameters of the guidelines for the role, the individual will act independently and decide when it is necessary to referto their manager.
33. Follow all UHL policies which are determined by others, as the team leaders are expected to make proposals for any changes to policies/working practices directly relating to the job role.
34. Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.
35. Undertake formal training courses, both internal and external, relevant to the above duties.

1. Responsible for the day to day management of the security team including the completion of timesheets;
2. Prioritise resources and maintain a responsive service to deal with reactive requests from clinical/operational staff, patients, visitors and the police.
3. Response for the planning of work within the team and the creation of a rota to reflect this;
4. Liaising with other teams leaders and security manager to resolve staffing issues e.g. when there are shortfalls in the rota or when additional work is requested;
5. Agreeing and monitoring annual leave allocation to ensure the needs of the service are met;
6. Ensuring all team members are working within the working time directive;
7. Plan the utilisation of staff resources including bank staff to optimise the efficient use of resources;
8. Monitoring sickness absence and completing return to work processes;
9. Conducting appraisals for all team members and logging in a timely manner to ensure progress as appropriate;
10. Coach and mentor junior members of the security team;
11. Monitoring of mandatory training for all team members;
12. Assisting the security manager in the recruitment and selection process;
13. Act as main contact for any HR or operational issues raised by team members, advise and signpost team member appropriately;
14. Continually review work procedure and practice, proactively bring about change to policies and procedures and therefore ensure continued service improvements (including taking comments from team members in regards to process and procedures);
15. Receive and act on reports of any security equipment faults;
16. Prevention and development of security initiatives. Plan crime prevention initiatives.
17. Assist with carrying out risk assessments in all areas of the Trust to identify security weaknesses and formulate action plans to ensure a consistent approach to risk management;
18. Formulate budgetary spread sheets detailing departmental charges for additional security presence e.g. bed watching.

Person specification

Experience

• Minimum 12 month previous experience of leading a team in a large organisational Experience of security duties Experience of working to/within specific contract terms. Experience of working on own initiative Experience of working within the healthcare sector.

Values

• Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

• Excellent spoken English, Excellent reading and writing skills and communication skills to provide first line management to Healthcare security officers. Good standard of overall education Good understanding of Health and Safety

Communication and relationship skills

• Good communication skills Requires a professional and sympathetic approach to people. Use of communication equipment including telephone and two way radio.

Analytical and Judgement skills

• Able to use monitoring systems for security. Analysis of information during day to day work including the questioning of individuals to establish facts and report writing. Previous CCTV experience

Equality, Diversity and Inclusion

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

• Tidy and professional in appearance Conscientious, hardworking and dedicated Enthusiastic Reliable and flexible Maintain level of general alertness during the shift, responding to violent/sensitive situations, dealing with distressed people Full UK Manual Driving Licence

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.