Paediatric Patient Pathway Coordinator
Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated.We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination.
There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
The Patient Pathway Coordinator will work within the Paediatrics Care Group within the Women’s & Children’s and Clinical Support Services Division to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined processes revolve around the patient and their individual needs.
The post holder will work closely with the admin and clinical teams ensuring that patients are proactively managed and monitored in order to support the delivery of the Trust’s access targets/Referral to Treatment (RTT) and the diagnostic DM01 standards in line with nationally and locally defined targets.
Main duties of the job- Take responsibility for validating all 18 week/urgent cancer patients’ pathways for a designated patient cohort and proactively manage any issues raised through validation.
- Take responsibility for validating all diagnostic examinations within Clinical Measurement Unit (CMU) in accordance to the 6 week diagnostic standards.
- Ensure that all appointments, investigations, treatments, tests, Cancer Waiting Times and 6 week diagnostic targets are scheduled in order to meet 18 week RTT target. Accurately record on all appropriate electronic systems.
- Ensure that management and clinical staff are aware of key dates in the patient pathway, that they are aware of potential breaches of key milestones (as appropriate).
- Work as a team and provide where requested administrative support to clinical teams including the management of clinician timetables. Ensure consultants’ timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.
- Liaise with patient or parent/carers of patients to arrange clinic appointments (when required).
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community.Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities- Take responsibility for validating all 18 week/urgent cancer patients’ pathways for a designated patient cohort and proactively manage any issues raised through validation.
- Take responsibility for validating all diagnostic examinations within Clinical Measurement Unit (CMU) in accordance to the 6 week diagnostic standards.
- Ensure that all appointments, investigations, treatments, tests, Cancer Waiting Times and 6 week diagnostic targets are scheduled in order to meet 18 week RTT target. Accurately record on all appropriate electronic systems.
- Ensure that management and clinical staff are aware of key dates in the patient pathway, that they are aware of potential breaches of key milestones (as appropriate).
- Work as a team and provide where requested administrative support to clinical teams including the management of clinician timetables. Ensure consultants’ timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.
- Liaise with patient or parent/carers of patients to arrange clinic appointments (when required)
For More detailed Job Description ,please refer to the JD attached
Person specification
Qualifications
Essential criteria- • GCSE English and Maths (Grade A-C)
- • NVQ Business Administration Level 4 (or working towards) or demonstrable experience
- • Advanced Excel
Experience
Essential criteria- • Experience of working in a busy office environment
- • Experience of working with a range of Microsoft Office packages (e.g. Word, Excel, PowerPoint)
- • Experience of using clinical IT systems e.g. CareFlow, Fusion, CRIS
- • Demonstrable experience of working in an access environment, managing waiting lists and delivering access standards
Skills
Essential criteria- • Good communication / customer care skills both written and verbal
- • Good keyboard / IT skills
- • Ability to manage and prioritise conflicting workloads to meet deadlines whilst working under own initiative
- • High degree of accuracy and attention to detail
- • Work effectively and flexibly as part of a team to meet the needs of the service
- • Ability to deal professionally with enquiries from staff, service users and patients
- • Ability to deal with stressful situations and sensitive issues
Knowledge
Essential criteria- • Good IT knowledge
- • Knowledge of 18 week RTT and 6 week diagnostics targets and application
- • Understanding of confidentiality
- • Willing to develop self, by undertaking training as required
Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
** Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees**
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period.Failure to complete this section may result in your application not being processed.
Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.
Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process.
Referee email addresses should be provided on your application form.
Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.
We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.
If a large number of applicants meet the essential criteria then random selection will be applied.
We are committed to operating flexible working practices wherever possible and committed to equal opportunities.