Lead Administrator
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
The Child and Adolescent Mental Health Service (CAMHS) is looking for an experienced Administrator to join and lead our team Administrators This role provides an excellent opportunity for someone looking to develop their skills in supervisory management.You will be leading a team of Administrators ensuring the provision of a comprehensive, consistent and efficient administrative service. You will be willing to develop a thorough understanding of the service, the processes related to the referral to treatment pathways for children and young people, and excited at the opportunity to contribute to service improvements.
Main duties of the job
About the Role:
We are excited to welcome an enthusiastic, personable, and well-organised Lead administrator to our team. This role is perfect for someone passionate about digital solutions and quality improvement of services. You will be working in a multi-disciplinary environment, contributing to your own development and the team's success.
Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Detailed job description and main responsibilities
Key Responsibilities:- Manage and lead the team of Administrators, assigning and overseeing tasks and improve administrative processes using digital solutions.
- Collaborate with various departments to ensure smooth operations.
- Prepare and manage reports and databases.
- Identify and implement quality improvement initiatives.
- Work independently and as part of a team, using your initiative to solve problems.
- Proven experience in an administrative role.
- Excellent interpersonal and communication skills.
- Strong organisational skills and attention to detail.
- Proficiency in working with Business Intelligence reports and database management is desirable
- A positive, can-do attitude and the ability to work both independently and collaboratively.
Person specification
Essential
Essential criteria- NVQ Level 3 Administration or equivalent experience
- GCSE’s
- Experience of working unsupervised in an office environment
- Experience of leading or supervising others within the NHS
Essential
Essential criteria- NVQ Level 3 or equivalent experience
- GCSE's C or above
- Experience of working unsupervised in an office environment
- Experience of leading or supervising others within the NHS
- MS Office & Excel
When joining us, as well as becoming part of a team that makes a difference, we also offer:
- Free car parking at many of our sites
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
- A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
- Generous NHS pension and enhanced pay when if you work unsocial hours
- Flexible, family friendly and agile working opportunities
- Recognition and long service awards
- Fast Track physiotherapy
- Our Wellbeing line
- Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.