Customer Service Centre Leader (Apply in minutes)
Role overview:
First Line Manager
Thetford
Thetford Customer Service Centre (LM0020)
Fixed Term Contract
Full Time
Salary £35360.00 per annum
Shift Pattern: Alternating Earlies and Lates
Earlies - 06:00 - 14:30, Lates: 14:30 - 23:00
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and youll be making the magic happen in our Customer Services Centres. You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers.You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges.
It’s a great feeling, one you’ll get to experience often.
Role overview:
As part of this role, you’ll be responsible for:
- Overseeing the running of the site, staffing and other resources.
- Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets.
- Providing regular and consistent performance feedback.
- Influencing operational decisions.
People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.
You will need:
- Some experience or exposure to people management.
- A track record of contributing to operational success.
- To be confident working and developing a team to deliver for our customers.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:
- Performance related bonus
- Product discounts on the latest tech
- A range of wellbeing initiatives
Why join us:
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.