Customer Service Administrator
Newcastle-under-Lyme, ST5 9QD
£24,570 per annum
Permanent - full time in office
Shift Pattern Monday to Friday
8am – 4pm / 9am – 5pm / 10am – 6pm (37.5 per week)
Unlock your potential:At Bank Partners, a division of the Acacium Group, we are dedicated to providing outstanding healthcare services. Our Compliance Team is essential in ensuring our Bank healthcare workers receive the necessary support, with customer experience central to our mission.
As a Customer Service Administrator, you will be crucial in assisting our staff with general and payroll inquiries. Your contributions will facilitate smooth internal operations and ensure high satisfaction among our valued customers.
Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently.Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS Foundation Trusts and hospitals in the UK.
Every day you will...Promptly and supportively handle all telephone and online queries from NHS workers, ensuring smooth operations and maintaining positive relationships. This includes addressing payroll and timesheet inquiries.
Efficiently utilise customer support systems to resolve incoming queries, ensuring accurate tracking of all activities.
Collaborate with broader teams to enhance and evolve our function, aligning with client, business, and regulatory needs for continuous improvement.
What's in it for you?We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
Progression and development opportunities across a global organisation with over 20 different brands
Workplace pension scheme
Gym Flex- discounted gym memberships, UK-wide!
Regular events and incentives
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants and bars
Free flu vaccinations
Cycle to Work scheme
Health Assessments and Dental Insurance
Life Assurance, Critical Illness Cover and Private Medical Insurance
Join us and make a difference!If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.
We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must ideally have...- Strong customer service experience
- Ability to multitask and prioritise workload
- Experience with telephone systems and be confident handling numbers
- Excellent written and verbal communication
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.