Customer Service (B 2 B)

About Our Client

Recognised for its commitment to quality, creativity, and a diverse portfolio of brands.

This business have modern offices, in a great location close to public transport links and with free parking.

Job Description

• All areas of B2B Customer Service
• Order management of a portfolio of accounts from order receipt through to invoicing/dispatch
• Management of sales conditions in SAP based on input from sales: standard pricing and discounts for these customers;
• Checking each order is correct from a pricing perspective before processing & checking correct stock has been ordered and is available;
• Offering customer service to both external customers and internal departments;
• Maintain relationship with sales teams to ensure orders are correct first time
• Investigating all enquiries received by telephone and email, including stock availability,
• delivery updates/problems, product information and pricing;
• Resolve telephone and email queries, including stock availability, delivery updates, product information;
• Resolve after-sales queries on pricing, refusals, short deliveries;
• Daily contact with Logistics Service Provider, customers and sales regarding customer
• deliveries.

The Successful Applicant

• You will be available and able to commit to a permanent office based role
• You will have circa 3 - 5 years FMCG experience (or knowledge and skill-set equivalent to this)
• Excellent interpersonal and active listening skills, clear communication skills, attention to detail
• Customer Service, preferably in a fast paced consumer market where you have been dealing with a physical product
• Good systems skills including good Excel (ideally VLookUps and Pivots) and SAP is preferable
• You will be available to work in the office 5 days a week.

You will already have the right to work fulltime in the UK, unfortunately sponsorship will not be possible.

What's on Offer

Salary circa £28,000 to £35,000 plus excellent package and work environment.