Customer Services Administrator (FCA)
Page Personnel Liverpool
About Our Client
Our client is a leading pensions specialist business based in Liverpool, City Centre. With around 550 staff employed this opportunity will be a great fit for candidates looking to further their career in pensions and financial services.
Job Description
As a Customer Service Administrator (FCA) you will be:
- Delivering a proactive excellent service to all stakeholders, actively understanding their requirements, keeping them involved and updated.
- Undertaking all administration and case processing for all customer groups via email, telephone and letter as appropriate
- Ensuring that quality control is maintained and that all processes are followed as written using the systems provided in line with set targets, SLAs and KPIs
- Ensuring customer request for benefit payments are processed following the procedure in a timely manner to obtain good customer outcome.
- Processing of existing customer change of details request
- Processing additional funds in and investment request for customer.
- Ensuring financial adviser invoices are processed timely and request for information are processed accurately within SLA.
- Identifying expression of dissatisfaction and escalating following the process in place promptly to ensure they are dealt within the regulatory timeframe.
The Successful Applicant
To be successful in this role:
- Experience in an operational customer service environment, preferably within a FCA regulated environment
- Experience of working within the pensions industry and of delivering excellent customer-focused service to pensions scheme members
- Attention to detail.
- Competent in Microsoft Office
- Strong communication skills
- Ability to work in a fast-paced environment
- Ability to work under pressure
- Problem solver
PLEASE NOTE THIS IS A 5 DAY ON-SITE ROLE.
What's on Offer
In return, our client can offer:
- £24,000 per annum salary
- An opportunity to go perm
- City Centre office location
- 26 days holiday + UK bank holidays
- Death in Service (4x Salary)
- Income Protection
- Employee Assistance Scheme
- Private Medical Insurance (subject to qualifying period)
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