Operations Analyst
💷 Salary: £37-46K, depending on experience
🕝Employment Type: Full-Time
🏢 Experience Level: 0-2 years
About the Company
Simple Pharma’s purpose is to be the best home for proven pharma products.
The pharma industry overspends on pharma operations by €100bn per year, putting the success of their pharma products at risk and creating inefficiencies in the healthcare system.
Simple Pharma is building the first end-to-end distribution and compliance services company for pharma product owners. Our Distribute and Comply services allow intellectual property owners to focus on their products without needing to build or maintain pharma backbone capabilities.We pick up from manufacturers and deliver to wholesalers and pharmacies, taking care of everything else in between to keep products in supply. We hold marketing authorisations and comply with all regulatory requirements to maintain the highest possible standard of quality and patient safety.
And we do this across Europe with the aspiration to expand globally.
Founded in 2019, as part of the Tithonia Group, we have scaled our operations to manage close to 100,000 units per month and 60 marketing authorisations across 25 countries. Our diverse and combined team has more than 30 people across 7 countries, speaking more than 10 languages.We are EBITDA profitable, growing, and are participating in a market that is ripe for new thinking.
At Simple Pharma, our core values— Knowledge and Transparency, Agency, First Principle Thinking & Humility—guide our actions every day. They shape our daily operations and interactions. Whether it’s empowering a colleague with the right information, proactively addressing challenges, or embracing feedback, we live these values every day to ensure that Simple Pharma is a place where innovation thrives, and excellence is the norm.
We’re looking for a motivated and detail-oriented Operations Analyst to join our growing team. This role is ideal for someone who thrives in a fast-paced environment and wants to gain valuable hands-on experience across a variety of topics. You will be a part of our core Operations team and will be working cross-functionally, supporting different functions and gaining exposure to Supply Chain, Quality Assurance and more.
Key Responsibilities- Oversee and coordinate outbound order processing to ensure timely and GDP-compliant delivery of pharmaceutical products.
- Manage customer support tickets via helpdesk system ensuring prompt resolution or escalation.
- Maintain accuracy of internal order tracking tools and systems.
- Liaise proactively with third-party wholesalers and customers to align on order timelines and product availability.
- Support new customer onboarding and manage communication around stock levels and order volumes.
- Assist with quality management processes, including shipping studies and compliance documentation.
- Participate in system migrations and process improvements related to ticketing and defect handling.
- Analyse operational performance data and KPIs by gathering information and assisting in identifying trends and recommending improvements
Requirements
Who You Are and What You Bring
Required Skills and Qualifications:
- Degree in a Relevant Field – Such as Supply Chain, Logistics, Business, Life Sciences, or a related area
- Exceptional Attention to Detail – You are meticulous in your work, with strong documentation skills and an ability to spot inconsistencies in data or submissions before they become issues.
- Process Reliability – Comfortable handling repetitive but mission-critical tasks with consistency and care.
- Clear Communication – Strong written and verbal communication skills, with the ability to convey information concisely and professionally.
- Tech-Savvy and Adaptable – Confident using spreadsheets and digital tools, with the ability to quickly learn new systems and platforms.
- Team-Oriented – Collaborative mindset and the ability to work effectively with internal teams and external stakeholders in a fast-paced environment.
Preferred Skills and Qualifications:
- Foundational Experience – Internship or prior experience in supply chain, logistics, or operations.
- Industry Exposure – Familiarity with pharmaceutical operations or other regulated industries.
- Helpdesk System Familiarity – Experience with platforms like Freshdesk or Zoho Desk.
- Customer & Partner Collaboration – Comfortable engaging with wholesalers and partners to align on operational needs.
Benefits
What we offer
💰 Competitive salary, £37-46k, based on experience, ensuring you're rewarded fairly.
💳 Employee Growth Shares. From day one, you'll receive growth shares, making you a true partner in Simple Pharma's success.
❤️ Comprehensive Private Medical and Dental Insurance: We've got you covered with top-tier health benefits.🔋 Learning & Development: Enjoy an annual allowance for professional growth.
🏖 25 days of holidays a year (plus bank holidays) and an option to buy 5 days per year.
🌴 Work from anywhere: Flexibility to work from abroad for the entire month of August.🌎 August Holiday Perk: Use 7 holiday days and get an additional 3 days free.
☀️Summer Hours: Enjoy 2pm Friday finishes during July and August.
🐶 Dog-Friendly Office: You'll find a pup or 2 around our dog-friendly office.
🚲 Cycle to Work Scheme
🍿 Team Activities: We believe in the power of team bonding and regularly organise company-wide events and overseas company off-sites.⚡High-Performance Team: Join an ambitious and dynamic team that's passionate about excellence.
⏫ Continuous Investment: Benefit from ample training opportunities and resources.
🗻 Career Growth: Experience rapid professional and personal development, opening doors to multiple career paths.
The Tithonia Group is a meritocracy - we hire based on people's skills, experiences, and potential to contribute to our success.