Clerical Officer - St Pauls | Liverpool University Hospitals NHS Foundation Trust
Candidates must have previous experience, working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning and interpersonal skills, as the role involves working with different disciplines, and requires an organised and systematic approach to tasks.
Candidates must be computer literate.
If you would like the challenge of working in a very busy department, then we would like to hear from you.
St Paul's Eye Unit
The role will involve all aspects of administration work within the unit, call centre, reception work, registering of referrals, booking appointments, and preparation of relevant paperwork.
Candidates must have previous experience, working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning and interpersonal skills, as the role involves working with different disciplines, and requires an organised and systematic approach to tasks
Candidates must be computer literate.
If you would like the challenge of working in a very busy department, then we would like to hear from you.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page.
Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes.
Receive and book in patients on arrival in Out-patients/Primary care.
Make appointments as requested. Liaise with medical staff re overbooked clinics.
Deal with telephone and postal enquiries.
Ensure clinic booking summaries and clinic proformas are completed timely and accurately.
Open, sort and re-direct mail.
Enter referral letters onto the Hospital Information Support System and book new appointments as required
Make up and file new case notes.
Cancel and re-book clinic appointments according to given instructions.
Liaise with Clerical Team Co-ordinator re missing case notes.
Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties.
Ensure all Out-patient discharges are recorded timely and accurately.
Ensure that attendances, DNA’s and discharges are recorded accurately and timely.
Deal with DNA follow up appointments.
Cover/rotation for other Clerical Officers will be required.
To undertake any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.
This advert closes on Wednesday 19 Mar 2025