x2 Administrator - (Florey Sexual Health Clinic) - NHS - ref. g45433223
Job overview
x2 Administrator - (Florey Sexual Health Clinic)
The Administration Team for Sexual Health Services is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.
We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.
Main duties of the job
The post holder will ensure high levels of patient and clinical satisfaction by being accessible, patient focused and a knowledgeable point of contact, ensuring they work within the Royal Berkshire Hospital and the British Association of Sexual Health and HIV guidelines / policies / protocols.
They will participate in the provision of an integrated sexual health service, assisting clinicians in managing patient requirements. Specifically, the post holder will be the point of contact for all administrative issues relating to patients’ pathways of care, including Family Planning (contraception), HIV and Psychosexual Therapy.Duties will be allocated based on the demands of the service.
The post holder will work as part of a multi-disciplinary team, offering holistic, non-judgmental patient care, and will provide support in the proactive management of the patient pathway, ensuring the pathway is managed smoothly.
This role includes general admin duties including answering patient and staff telephone enquiries, scheduling appointments, processing clinic letters and general clerical tasks. You will have a keen eye for detail, excellent keyboard / data entry skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.An incredibly high level of patient confidentiality is required due to the sensitive nature of the department.
Working for our organisation
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for further details of the responsibilities of the role.
Person specification
Education/Qualification
Essential criteria- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent
- Computer Literacy Course e.g. ECDL
Previous Experience
Essential criteria- Experience of using of IT systems and patient data systems
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
- Experience of handling patient complaints