Customer Service
Page Personnel Southampton
About Our Client
Our client is a highly recognised business, who are a proud members of the NHS family and market leaders in their field, they provide finance and accounting, digital, procurement, workforce, and bespoke support to more than half the NHS in England.Their office is based in Southampton.
Job Description
The key responsibilities for the Customer Service role are:
- Responsible for dealing effectively with queries from customers (both internal and external) by telephone, email or in person, at all times conveying a professional and efficient attitude following customer service standards.
- To resolve as many, if not all, queries as possible during the initial contact
- To be proactive to customer needs
- Achieving standards set within the SLA for KPI needs on behalf of all trusts
- To provide clear, concise and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.
- Follow the guidelines laid out under the Data Protection Act
- Be proactive in ensuring that payroll staff achieve Key Performance Indicators in respect of call resolution
- Maintain a basic awareness of statutory regulations in respect of National and Local deductions from pay such as PAYE and NI.
- To construct suitable responses to queries from staff, HMRC and other outside organisations verbal and written.
- Flexibly process multiple enquiries on multi customer payrolls.
- Adherence to NHS SBS internal policies
The Successful Applicant
The successful candidate for the Customer Service role is someone with the following:
Essential Skills- Good standard of Education in English and Mathematics, preferably with GCSE level A-C, or NVQ 2 qualification in Payroll or Suitable experience in an office/payroll/finance environment
- The ability to work in a team
- Excellent Customer Service Skills
- Numerate and methodical
- Good pc skills, using Microsoft word, Excel and the ability to input from basic data source and produce basic spreadsheets
- The ability to multitask
- The ability to prioritise
- Basic understanding of Time Management.
- Understanding of performance targets
- Previous experience
- Experience with handling telephone calls and emails
- Previous Call Centre experience or working in a fast paced work environment
- Able to analyse situations and explain to individuals in a variety of ways where necessary
- Standard Health & Safety manual handling skill.
- Previous experience resolving basic pay enquiries
- Worked with a range of different terms and conditions
- Worked on a shared services platform before
- Basic understanding of Payroll processes and deadlines
- Has an awareness of the law relating to payroll (i.e. data protection)
- Aware of PAYE, National Insurance and NHS Pension Scheme
What's on Offer
The candidate for the Customer Service role will receive:
- Competitive salary
- Hybrid working
- Benefits package
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Overview:
This role is working 38 hours per week, any 5 in 6 days
The role of our Customer Services Advisor is critical to the success of our business.
Our customers are predominantly elderly and rely upon our office teams to take their orders...