Estates and Campus Management Support Officer
The Estates & Campus Management Department plays in pivotal role supporting University business in order to deliver inspiring and safe educational space. Our work is fundamental in ensuring that the student experience is at the heart of what we do ensuring our modern and efficient facilitates provide the best possible outcomes our diverse student groups.
The Estates & Campus Management Department is seeking to appoint an Estates & Campus Management Support Officer to fulfil a Lead role in its busy Helpdesk, Support & Administration Team. The Team of approx. 15 Staff provide support services in areas of Administration, Reception, Security and Transport.The roles primary base will be at the Wrexham Campuses but includes oversight of the day to day operations at our Northop Campus.
This is an exciting time to join us as we transform our services to deliver a pivotal professional service, supporting the maintenance and development of the University physical estate. The successful implementation, development and ongoing management of the new Estates Helpdesk System is fundamental to this role and previous experience of CAFM/Helpdesk systems would be an advantage.
As the lead member of the Helpdesk, Support & Administration Team you will provide a high-quality customer centric solutions-based service. Leading the delivery of the day to day campus support and estates administration service, you will be a well organised, innovative and an effective leader acting as the key liaison point on helpdesk support, security, transport and administration.As a keen facilitator of collaborative working you will also work with service managers to develop the wider services provided by the Estates & Campus Management Team. The ability to communicate in Welsh is desirable.