[ref. b8448404] IT Manager
We are seeking a motivated and experienced IT Manager to join a fast-growing and exciting company in the hospitality industry. This role will take ownership of reviewing, developing, and managing the IT Infrastructure operating model to ensure seamless service delivery of information, security, and communication technology systems across a portfolio of boutique and budget hotels.You will work closely with the management team, leveraging your expertise to enhance operational efficiency, support growth aspirations, and manage relationships with third-party IT service providers.Key Responsibilities
Ensure the IT infrastructure operating model is robust and future-proofIdentify and implement IT solutions that improve delivery models and support business growth.Performance manages external IT service delivery teamsCollaborate with leadership to ensure top tier IT infrastructure performance for both customers and internal teamsSupport GDPR compliance and conduct regular audits on information securityNegotiate and manage third-party supplier agreements and service levelsOversee software licensing, hardware lifecycles, and complianceBuild and maintain industry relationships to enhance service deliveryManage and engage key stakeholders across the businessExperience:
Strong expertise in hotel IT systems and managing assets, configuration, licenses, warranties, and complianceAt least 5 years of experience in an IT service delivery roleA proven track record of performance-managing external IT service providersThe ability to identify and deliver innovative IT solutionsExperience managing IT services through the full lifecycle design, develop, deliver, operateStrong relationship-building skills at all levels, from executive teams to service providers.Financial awareness, strategic thinking, and the ability to prioritize effectively