Collections Specialist

apartmentMichael Page placeLondon calendar_month 

About Our Client

With career progression opportunities, supportive work culture, and a competitive benefits package, this is an excellent chance to advance your career in a dynamic, tech-driven environment.

Job Description
  • Providing first-class customer service relating to resolving any non/under-paying customers
  • Managing cases of high value accounts in arrears across a range of circumstances
  • Dealing with high-volumes of outbound and inbound calls, creating bespoke letter and email content with high levels of care, awareness and accuracy
  • Building positive relationships with their merchants in order to achieve positive outcome
  • Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
  • Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account
  • Working closely with Team Leaders and Collections & Recoveries Management to help review and develop the wider recovery strategies
The Successful Applicant
  • 1+ years experience within Credit Control/Collections/Debt Recovery
  • Highly reliable, organised and adaptable
  • Strong communication and negotiation skills
  • Excellent attention to detail
  • Team-player mindset
  • Entrepreneurial attitude with a strong work ethic
What's on Offer
  • Excellent discretionary bonus scheme - up to £10,000 per annum split over quarterly payments in line with performance
  • Hybrid working option once probation is passed
  • Free, on-site gym
  • Stock options
  • EAP with health assured
  • Deliveroo allowance if working late in the office
  • Enhanced maternity and paternity leave
  • Modern and sophisticated office space in central London
  • Private medical insurance via vitality
  • Subsidised lunch via Feedr
  • Opportunity to work for an award-winning Fintech
  • Monthly socials & team activities
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