Multi-Lingual Customer Service Executive

Reed Business Support are currently supporting our client in Maidstone who is seeking a temporary Customer Service Executive with multilingual capabilities for a permanent role.

Customer Service ExecutiveDay-to-day of the role:

• Evaluate and manage customer inquiries and complaints, ensuring high standards of customer satisfaction.
• Negotiate solutions and follow up on issues with customers, maintaining a professional demeanor.
• Ensure timely and accurate communication between customers and the company.
• Implement changes to improve the customer service process when necessary.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments to resolve customer issues.
• Provide feedback on the efficiency of the customer service process.

Customer Service Executive Required Skills & Qualifications:

• Proven experience in a customer service role.
• Multilingual capabilities are highly advantageous.
• Strong negotiation and communication skills.
• Ability to work effectively in a team and independently.
• High level of professionalism and commitment to customer service excellence.
• Available to start immediately and fully commit to an office-based position.

Customer Service Executive Benefits:

• Competitive hourly rates.
• Access to company Pension Scheme.
• High-street discounts via discount club.
• Access to Health Cash Plan.
• Uncapped bonus potential, averaging an extra £1k per month.
• Holiday Pay.

To apply for this Customer Service Executive position, please submit your CV detailing your relevant experience. You would be required to be easily commutable distance from our client based in Maidstone.