Team Medical Secretary (XN03)
This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate. Job Dimensions The post-holder will: Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays Work with Consultants and their medical teams.
Manage their workload in line with departmental requirements or as identified by the Senior Medical Secretary. Deal with patient enquiries. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline.Knowledge, Skills and Experience Required Qualifications Audio typing/Word Processing Skills (RSA II) or equivalent experience (essential) GCSE Grade C or above English and Maths (or equivalent e.g. AMSPAR Level 2 qualification) (essential) ECDL (desirable) Experience Using a variety of Microsoft office packages including word, excel and PowerPoint (essential) Using patient information systems such as PAS (essential) and PPM (desirable) or the ability to quickly develop this knowledge in a short time frame.
In some specific cases additional system knowledge would be considered desirable e.g. using Mosaic within the Oncology & Physics teams. Prioritising and managing workload to meet deadlines (essential) Dealing with internal and external enquiries originating from a variety of sources including but not limited to: staff in other Departments, patients, staff in GP surgeries (desirable) Secretarial experience (essential) Previous secretarial experience in a healthcare setting (desirable) Skills & Knowledge The candidate must demonstrate excellence and ability within the following areas: Interpersonal and communication skills (essential) Organisational skills and time management (essential) Understanding of customer care principles (essential) A broad understanding of medical terminology and its use within clinical correspondence (essential) Ability to work as part of a team (essential) Ability to communicate sensitively with a wide range of people including patients, using tact and diplomacy (essential) Ability to deal with sensitive and often emotive information (essential) Ability to deal with enquiries in an appropriate and supportive manner (essential) Knowledge and application of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information (essential).
A good understanding of relevant Trust standards and National Waiting Time Standards e.g. 5-day turnaround of clinical correspondence, 18 week wait for patients (desirable). Training will be offered as part of the role to ensure appointed candidates meet this requirement during the course of their employment.