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Customer Billing Assurance Analyst - Hybrid Working

The successful individual will also receive fantastic training and career development whilst building commercial, analytical, cross-industry skills, and strengthening expertise.

Role requirements:

• Producing accurate billing information for global customers
• Checking for and highlighting errors and taking the necessary actions to amend and resolve them;
• Dealing with billing enquiries as received, via email or on the telephone;
• Working with the accounts department to ensure all information is reconciled to the sales ledger;
• Creating and maintaining customer records, providing specific information for future sales and a historic trail of alterations and changes;
• Providing clear and concise reports and understand the data contained;
• Making recommendations that are considered and effective to improve service delivery;
• First line support for sales teams ensuring standards are maintained and within SLA’s;
• Analysing and producing consolidated and highly accurate monthly invoicing spreadsheets, to specified billing requirements and agreed service levels;
• Assessing sales agreements to ensure customer contracts are correctly set up and maintained;
• Undertaking other ad hoc tasks as requested by the management team.

Skills Requirements:

• Exceptional attention to detail;
• Team player with excellent communication and people skills;
• Excellent administration and numeracy skills;
• Clear written English and verbal skills;
• Degree educated - Mathematical/Science qualification an advantage;
• Previous experience in Billing and Billing Systems an advantage.
• An understanding of SQL and databases an advantage;
• A basic understanding of technical terminology an advantage;

• Competitive salary and excellent career progression
• Company bonus of 5%
• Company pension scheme with 5% employer contribution
• Life insurance
• Income protection
• 25 days annual leave
• Birthday leave (1 day)
• Employee discount scheme
• Free parking
• Unlimited free Costa Coffee
• On-Site Café
• Free Shuttle Bus service from Guildford train station to the Research Park

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Shuttle service provided
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Guildford: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have experience of working with spreadsheets?
• Do you have experience of working with large sets of data?

Experience:

• Microsoft Excel: 1 year (required)

Work authorisation:

• United Kingdom (required)

Reference ID: Customer Billing Assurance Analyst