Field Services Engineer

• Location: Cambridge / Milton Keynes

This role is vital in maintaining their commitment to patient safety and satisfaction.

Day to Day of the role:

• Provide exceptional customer service and technical support across all product ranges.
• Service, maintain and repair Communication Systems, Fire Alarms and Nurse Call Alarm Systems
• Highlight customer issues and contribute to the corrective actions process, offering feedback on product performance.
• Support the returns process to facilitate product improvements and modifications.
• Promote additional services and products to enhance customer experience.
• Implement strategies to reduce service costs, including reducing parts usage, maintaining correct van stock profiles, and focusing on a high first-time fix rate.
• Provide support for complaint escalations and attend product update meetings and refresher training.
• Collaborate with the Regional Lead Engineer to enhance customer satisfaction, service efficiency, and business profitability.
• Maintain frequent contact with various departments within the company and engage with customers at all levels, including end-users and NHS Trusts.
• Ensure compliance with all Health and Safety processes.

Required Skills & Qualifications:

• Proven customer service experience.
• Basic knowledge of electrical and communication systems.
• Ability to work alone and unsupervised.
• Motivated to achieve business targets.
• Self-motivated decision-maker with a solutions-oriented approach.
• Excellent communication skills across all media.
• PC literate with good organisational skills.
• Must pass a Disclosure and Barring Service (DBS) check.
• Full driving license.

Desired Skills:

• FIA Unit 5 certification.
• Experience in servicing and maintaining alarm/communication systems.

Benefits:

• Generous pension scheme.
• 25 days holiday plus bank holidays, with additional days accrued after 5 years of service.
• Death benefit scheme offering 2x annual salary.
• Salary exchange options.
• Long service awards.
• Vouchers for birthdays and Christmas.
• Optional Pay Care monthly contribution for additional products and services.
• Access to Unum Employee Assistance Programme and on-site trained mental health first aiders.
• Participation in the Halma Share Incentive Plan.
• Regular company social events including summer and Christmas parties.

To apply for this Field Service Technician role, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining this dedicated team.