Medical Secretary - Band 3 Head & Neck (Maternity Cover)
NHS Jobs Gloucester
Key Result Areas Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include:
Specialty Specific Support
- Transcription Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance.
- Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g.
Specialty Specific Support
- Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations.
- Regularly informing the Secretary Supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc
- Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc Service Improvement
- Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.
- As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.
- To work cohesively with the Secretary Supervisor to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards
- To cover colleagues during absences/annual/sick leave as directed.
- Undertaking routine office duties including electronic note tracking, photocopying and filing of correspondence and results and maintenance of records.
- Liaise with relevant team members to ensure that any process changes run smoothly and efficiently.
- Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.
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