Customer Service Administrator

Hourly Rate: £26,500 - £28,500 DOE

Holt Recruitment is working a forward thinking business in Christchurch to recruit a Customer Service Administrator to join their team full-time, permanently. This company is experiencing significant growth with new partnerships and future opportunities; it's an exciting time to join

Benefits/Package:

• Annual leave of 20 days plus bank holidays, increasing with length of service.
• In addition to annual leave entitlement, we provide your birthday off
• Company social events.
• Free parking.

Whats the role

As a Customer Service Administrator , your responsibilities will be:

• Serve as the primary point of contact for client inquiries via phone and email.
• Handle courier-related issues, including delayed deliveries, missing parcels, and collection arrangements.
• Take full ownership of client concerns, including back orders, shipping complications, booking schedules, and held orders.
• Collaborate effectively with warehouse, technology, and finance teams to ensure timely resolution and prioritisation of client requests.
• Draft clear and professional email communications outlining issues, impacts, proposed solutions, and actions taken.
• Manage and prioritise multiple tasks while coordinating with both internal teams and external partners to address competing demands.
• Deliver exceptional service by understanding each clients unique needs and taking full responsibility for resolving their inquiries.

• Excellent Client focus with proven experience in building and maintaining strong, collaborative relationships.
• Administrative experience and ability to learn new systems and processes quickly.
• To passionately represent the company to our clients and show a strong desire to understand their business and aspirations.
• Ability to manage at pace, differing tasks, and stakeholders.
• Proven ability to work cross-functionally internally and externally.
• Positive can-do attitude with the ability to work independently and to adapt your style and practices to respond to changing circumstances and Client needs.
• Excellent communication skills, both written and verbal.
• An eye for detail

What is the next step

If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this client support specialist role in Christchurch.

Location: Christchurch