National Supply Disruption Response - Case Administrator

If this sounds like an environment you would like to work in, we would love to hear from you.

We are a UK-wide service working closely with the NHS and national governments of Scotland, Wales, Northern Ireland and the Crown Dependencies.

Working with other UK delivery partners, the team actively logs, investigates, and resolves supply disruptions, including arranging emergency freight solutions via the NSDR’s Freight Desk.

The successful candidate will provide an accessible and inclusive service to customers, providing clear signposting, guidance and information to resolve their queries. The role will also include processing information on our central systems accurately and efficiently.

The post holder will:

• Be the first point of contact for originators, provide an exceptional level of customer service, have the ability to quickly establish the nature of the query, assemble key facts and identify the correct response pathway.
• Ensure accurate and sustained record management; within the case management system, shared outlook inbox and team exchange file-sharing site.
• Be responsible for monitoring the shared mailbox and liaising with team members to provide prompt responses to emails related to a wide range of NSDR cases.
• Work with internal and external stakeholders and NSDR colleagues to ensure information flows to support successful case resolution.
• Provide administrative support across the team; from arranging and attending meetings, note taking, recording and monitoring actions, inbox management and daily reporting.