Weekend Helpline Adviser

About Our Client

They are currently looking for an empathetic and people-oriented individual who is looking for weekend work between 8am - 8pm to join their supportive team on a fully remote basis. If someone required additional hours this may be possible alongside the weekend shifts.

• Manage inbound calls, providing advice and support to callers
• Ensure a high level of customer service is maintained at all times
• Document call details accurately and professionally
• Escalate complex issues to the appropriate team
• Work closely with the team to enhance service delivery
• Maintain a strong understanding of the charity's services
• Adhere to confidentiality and data protection protocols
• Participate in ongoing training and development

The Successful Applicant

A successful 'Weekend Helpline Adviser' should have:

• Ideally proven experience in a customer service role
• Exceptional communication skills, both verbal and written
• The ability to handle sensitive information with discretion
• A human, empathetic nature
• Excellent problem-solving skills
• A commitment to providing high-quality service
• Flexibility to work weekends

• A competitive salary negotiable depending on experience
• A role that contributes to a meaningful cause
• A supportive and collaborative work environment
• Opportunities for professional development
• Fully remote role