Neighbourhood Response Officer - Housing
What's involved with this role:
Title: Temporary Neighbourhood Response Officer - HousingJob Ref: CLA 0009 37B9 / 1
Pay Rate: £17.80 per hour PAYE
Hours per week: 36 Monday – Friday, normal working hours
Role Length: This opening assignment is for 6 months
City: STEVENAGE
Enhanced DBS disclosure required
Applicants will be required to travel regularly across the region so will need a vehicle they can use for work purposes.
Hybrid working
Neighbourhood Response Officer to join the team at Stevenage, covering the Hertfordshire and Essex region. In a nutshell, you’ll ensure that our estates are places that residents want to live, you’ll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour.
Working collaboratively with other teams, external agencies and residents, you’ll ensure that Clarion Neighbourhoods are clean and safe, whilst delivering a programme of regular estate inspections, identifying improvements and investigating breaches of tenancy.Develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.
Key responsibilities:
Carrying out customer visits on behalf of central teams including, gas visits, arrears visits, Sign ups, Tenancy breaches, tenancy reviews and Mutual Exchanges etc.Work collaboratively with other teams, external agencies and residents, to ensure that neighbourhoods are clean and safe, identify improvements, carry out fire risk assessment, estate inspections and investigate breaches of tenancy.
Develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.
Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
Develop effective working relationships across the group and external agencies.
Work with local residents’ groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers. Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
Liaise with other departments on neighbourhood improvements and services.Visit customers in breach of their tenancy or lease agreement where tasked to do so. Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
Conduct viewings and sign ups or tenancy assignments. Check on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
Attend court to represent the company and/or provide witness statements as required. Conduct evictions and attend stay hearings.
Qualifications:
Relevant qualifications
Experience:
Experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions.Experience in customer service, you’ll enjoy working with people in the community.
Experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions.
One year experience as housing office or housing environment (transferable skills).
Housing experience is necessary and experience using Dynamics 365 preferable although training will be given.
Skills & Abilities:
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).Able to develop effective working relationships with colleagues and external agencies.
Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold them to account.
Confident and able to work alone.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms.We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.We will, however, be very happy to receive future applications from you for other roles.
ALD1
Job Ref: CLA 0009 37B9 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.