Customer Services Executive

We are delighted to be working alongside our fast growing, award winning and very successful client as they seek to recruit additional Customer Service Executives to join their friendly and growing teams in East Grinstead. This role is available due to continuing and ongoing strong business levels.

Customer Service Executives

Full time permanent role - opportunity to work up to 50/50 home / office based once successfully passed probationary period

Mon - Fri standard office hours - 40 hours per week. 0800-1700 or 0900-1800. No evenings or weekends!!

East Grinstead based - Plenty of free parking on site for staff. Around 25 minute walk from nearest mainline station. Buses available from nearest station to office location.

Salary: £26000 - £27700 plus exceptionally good staff benefits, along with social events and annual staff party

Full training will be provided

This is an excellent opportunity to join a first class company who offer superb long term career opportunities.

The role

As a Customer Service Account Executive, you will provide front line inbound telephone and email support to clients, understanding their bespoke requirements and providing a high level of customer response and service via phone and email. The key responsibilities of the role will include:-

• Resolving day to day queries relating to the successful delivery of goods
• Processing all customer correspondence in line with company service standards
• Working closely with Customer Services and warehouse Team Leaders along with external customers to ensure the smooth running of all contracts
• Managing live chat, dealing with any inbound queries and passing these on to the relevant departments within agreed time-frames

Skills, experience and competencies required:

Previous customer service experience, working to deadlines and service level commitments

Microsoft office skills, particularly Excel & Outlook

Ability to work effectively as part of a team

Good standard of written and verbal communications

Previous knowledge and experience of logistics / delivery services (desirable not essential at all)

Please apply now for further information and for immediate consideration! This is a very exciting time to be joining my expanding and successful client. Short-listing will take place soon!!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.