PT Customer Experience Advisor/Admin
What's involved with this role:
Temporary PT Customer Experience Advisor/Admin
Reference no: VLA 5255929Pay Rate: £11.44 per hour PAYE
Hours per week: 25 Monday – Thursday 4pm to 8pm and Saturday 9am to 12pm
Role Length: This opening assignment is for 2-3 months
City: Warrington, Cheshire
Working Hours:
4pm - 8pm - Weekday (Flexibility available if the candidate needs to start at 5pm)
9am - 12pm - Saturday
The purpose of the role is to respond professionally and efficiently to all customer enquiries. The Customer Experience Advisor must ensure 100% customer satisfaction with regards to calls, cases, service and invoice queries, as well as the handling of service failures.
Key Responsibilities:
Providing a professional and timely response to all customer enquiries ensuring an efficient, effective and recorded log of communication history and resolutions.Communication via our omni-channel platforms with full adherence to set SLA’s and department processes and procedures.
Being the initial point of contact for all customer contacts to provide a resolution in line with the agreed KPI.
Build strong relationships with internal and external customers across all business lines and functions.
Being the initial point of contact for all customer complaints with the aim to provide a resolution in line with agreed KPI and are handled in a professional and effective manner to increase customer satisfaction and improve customer loyalty.
Commit to completing all training in line with set criteria and deadlines.Provide information on proof of collections, assist on invoice enquiries and any other general enquiries.
Sales team support: logging and assigning leads to sales team, contract checks, validating information, assisting with pre-qualification questionnaires
Conducting customer reviews for feedback to ensure satisfaction with service.
Complete administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties.
Sales team support: logging and assigning leads to the Telesales Department, contract checks, validating information, assisting with pre-qualification questionnaires.
Supporting the annual Duty of Care compliance programme.
Qualifications:
5 GCSEs (or equivalent) including Maths & English.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.Previous customer service experience is essential.
A commitment to providing a great customer experience.
Excellent written & verbal communication.
A commitment to providing a great customer experience.
Excellent written & verbal communication.
Strong interpersonal skills.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms.We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.We will, however, be very happy to receive future applications from you for other roles.
S1
Job Ref: VLA 5255929
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.