London - Automation Reliability Engineer, Support and Maintenance Solutions (Hiring Immediately)

apartmentAmazon TA placeLondon scheduleFull-time calendar_month 
As a Robotics Systems Engineer, you will be the primary point of contact for
internal customers and partners, driving the implementation and continuous
improvement of world-class maintenance, repair, and supportability solutions
for the Amazon Robotics portfolio of automated fulfillment and sortation
systems. You will work with cross-functional engineering and product support
teams engaged in continuous improvement initiatives to enhance processes
around maintenance and reliability of these systems. You will balance business
needs with technical constraints, striving to find the right solution for each
customer while maintaining a strong focus on standards, scalability and
supportability. You will recommend alternative technical approaches, and
direct cross-functional efforts to meet aggressive timelines. You will analyze
large-scale data from databases, PLCs, sensors, controls equipment, maintenance records, and other performance data streams to identify
improvement opportunities around preventative maintenance, system
optimizations, reliability metrics, and overall equipment effectiveness.
Utilizing this data, you will engage customers via partner teams to understand
and document business requirements, drive problems to root cause, and manage
implementation programs for corrective actions. You will apply your expertise
in robotics, data systems, reliability engineering and system lifecycle
management to build scalable solutions that ensure optimal performance and
availability of hundreds of thousands of robotic assets across Amazon’s global
network. The ability to build productive relationships with colleagues and
customers at remote sites around the world will make you successful in this
role, as will patience and a sense of humor. You will frequently travel to

various facilities in North America, and Europe

Key job responsibilities
  • Utilize data analytics, root cause analysis, design of experiments and six
sigma methods to improve reliability and availability of critical automation
equipment and robotics & mechatronics systems.
  • Demonstrate analytical and quantitative skills: the ability to use hard data
and analysis techniques to back up assumptions and develop business cases.
  • Develop and deliver impactful data-driven analyses, based on equipment
failure and downtime data to justify need for change and recommendations.
  • Effectively interact and collaborate with Customers, engineers, software
development engineers other Technical Program Managers and multiple internal
teams to define and deliver complex solutions.
  • Lead Kaizen and process improvement events, including Failure Modes and
Effects Analyses (FMEA) to reduce downtime, eliminate errors and defects, and
optimize overall equipment performance.
  • Engage cross functional teams of maintenance technicians, engineers, product
owners and leaders within RME to deliver structured problem solving.
  • Design, pilot and implement new preventative maintenance standards, interval

adjustments, part replacement cycles, and work instruction streamlining based

on granular analysis of reliability (MTBF, MTTR, OEE, etc.) trends across
assets.
  • Develop automated reporting through advanced SQL and Quicksight to provide
RME leadership with actionable insights, trends and analysis around equipment
uptime, failures, SLA performance, and other key metrics.
  • Drive effective teamwork, communication, collaboration and commitment across
multiple disparate groups with competing priorities. Lead the effective and
efficient delivery of large, complex technical projects and programs
  • Anticipate bottlenecks, provide escalation management, anticipate and make
tradeoffs, and balance business needs with technical constraints
  • Provides guidance to maintenance teams and field technicians on equipment

maintenance and complex issue troubleshooting and resolution, interacting

directly with functions like Engineering, Operations, and Facilities on
technical matters.
  • This role will require the ability to travel up to 50%.
A day in the life
Amazon offers a full range of benefits that support you and eligible family
members, including domestic partners and their children. Benefits can vary by
location, the number of regularly scheduled hours you work, length of

employment, and job status such as seasonal or temporary employment. The

benefits that generally apply to regular, full-time employees include:
  1. Medical, Dental, and Vision Coverage
  2. Maternity and Parental Leave Options
  3. Paid Time Off (PTO)
  4. 401(k) Plan
If you are not sure that every qualification on the list above describes you
exactly, wed still love to hear from you! At Amazon, we value people with
unique backgrounds, experiences, and skillsets. If you’re passionate about

this role and want to make an impact on a global scale, please apply!

### BASIC QUALIFICATIONS
  • Bachelor’s degree in in a technical STEM or Engineering discipline

(Industrial, Electrical, Mechanical, Civil, Computer Science, Software

Systems Development), degree in Mathematics Statistics, or comparable
scientific or technical degree from an accredited university.
  • Experience in reliability engineering, manufacturing engineering, lifecycle
engineering or related role, with demonstrated specialization in robotics and
mechatronics.
  • Industrial robotics maintenance with equivalent experience in the
mechanical or electrical fields
  • Ability to travel to various sites as needed, globally
  • Lean Six Sigma experience required. Demonstrated success leading Kaizen
events
  • Experience coding in Python, SQL, or R for purposes of data extraction,
organization, visualization and statistical analysis.
  • Experience in some or all of the following areas: Automated conveyors systems

or controls, electrical and electronic principles, blueprint and electrical

schematic reading, CMMS programs, preventive maintenance procedures, industrial electrical, industrial controls, industrial electronics, industrial

PC literary, N.E.C.

### PREFERRED QUALIFICATIONS
  • Experience in the field with Amazon Robotics equipment.
  • Technical understanding of: robotics system componentscontrols, HMI
components, control network components, motion control, and standard
electrical components
  • Experience with: Databases & data pipelines, SQL optimization, development
and integration of disparate data platforms systems.
  • Ability to understand and develop with common modern programming languages &
communication protocols: python, SQL, JSON, CURL & HTTP requests, etc.
  • Understand how to interact with and develop within AWS and similar platforms:
AWS services, API Integrations, serverless computing, microservices
  • Understanding of: 480V 3-phase, 110 VAC, and 24VDC systems
  • Ability to interpret, modify, and develop drawings both mechanical and
electrical
  • Ability to identify, maintain, and utilize SCADA systems and KPIs
  • Understand and critically evaluate technical systems end-to-end for
strengths, weaknesses, impacts and improvements
  • Robust troubleshooting and data analytical skills
  • Ability to influence others in a technical role and interact with all levels

of management

Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about

how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of race, national

origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with

disabilities who would like to request an accommodation, please visit

https:www.amazon.jobscontentenhow-we-hireaccommodations.

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