Field Service Engineer - Laboratory Support Coordinator - Core Skill Electro-Mechanical Engineer
Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
At Roche UK, we focus our energy and investment in developing tests and treatments that change lives and give us more quality time with the people we love. And, together with others, we’re solving healthcare’s greatest challenges; helping to achieve better results by connecting early diagnosis to targeted treatment and ongoing support.
A key driver to our success is driving mindsets and behaviours that have a positive impact on our stakeholders internally and externally, ensuring they have an accurate understanding of who we are, what we do, and how we help people in the UK live longer and healthier lives.We help build greater partnerships and advocacy that enable us to achieve our goal of ensuring that UK patients have the best access to medicines in Europe.
The Purpose
Roche Diagnostics presents an exceptional opportunity for you to enhance your skill set while providing direct support to our esteemed customers, as an integral member of the South Customer Centric Field Support Team in the UK. This role offers the possibility of field-based assignments or focusing on a designated customer base.
The Opportunity
Based in the South Field Support Region of the UK, you will be at the forefront, delivering electro-mechanical hardware support encompassing routine proactive/reactive tasks, technical training, customer upskilling, and ensuring meticulous administration and regulatory documentation upkeep.You will demonstrate a keen interest in advancing your comprehension of information solutions and the application of Roche biochemistry and immunoassay products. Key responsibilities include fault troubleshooting and resolution, preventive maintenance, and generating reports to enhance efficiency across each site’s Roche product array.
Key Responsibilities:
- Deliver electro-mechanical hardware support, including proactive/reactive tasks.
- Conduct technical training and customer upskilling.
- Maintain administration and regulatory documentation.
- Troubleshoot and resolve faults.
- Perform preventive maintenance.
- Generate reports to enhance site efficiency.
- Ensure the seamless delivery and uptime of service offerings across three sites.
- Collaborate with peers and key stakeholders to align sales and service objectives.
- Attend customer review meetings to outline key accomplishments and objectives.
Candidate Profile:
We are looking for a candidate who embodies our core values and demonstrates a strong commitment to our mission. The ideal candidate will have:
- Significant experience in electro-mechanical engineering.
- A preferred degree in Electrical/Mechanical Engineering, with equivalent qualifications also considered.
- Demonstrable experience at the HNC/HND level.
- Comprehensive understanding of the IVD industry.
- Proven track record of implementing top-tier support.
- Ability to provide effective support for pathology laboratory solutions.
- Strong analytical skills for navigating technical, scientific, and numerical information.
- Resilience and tenacity, thriving under pressure within a close-knit team environment.
- Self-motivation with a proactive approach to troubleshooting and ownership of tasks.
- Willingness to travel within London as needed.
- Residence in Romford, Ilford, Kent, or Crawley.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd.At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age.
We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.