Sales Office Administrator

• Contract Duration: 6 months
• Weekly Hours: 35 hours 9am to 5pm
• Annual Salary: £24,750
• Location: Fakenham - you will need to be a driver due to location

We are seeking a Sales Office Administrator to join our team for a 6-month contract. This role involves processing and coordinating sales orders, dispatching from UK sites to UK and Internationally, and delivering outstanding customer service both internally and externally.

Day-to-day of the role:

• Order Administration: Take orders and process them onto our system, keeping customers informed from ordering to delivery.
• Contract Maintenance: Liaise with sales representatives to ensure sales contract details are up to date and accurate, as these impact the order process.
• CRM Maintenance and Complaints Handling: Handle complaints with care and consistency, reporting and logging complaints in our CRM system quickly and accurately.
• Invoicing & Credit Notes: Ensure documentation is sent out in a timely manner, monitor overdue accounts, and follow the "on-hold" procedure.
• Month-end Administration: Manage customer statements and ensure open orders are closed on time.
• Transport Coordination: Work with the Transport department to meet the customer’s requested delivery date with the correct equipment.
• Customer Service: Provide industry-leading customer service to all our customers.

Required Skills & Qualifications:

• Proven experience in sales administration or a similar role.
• Familiarity with CRM systems
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to handle complaints and maintain customer satisfaction.
• Knowledge of invoicing, credit notes, and financial transactions related to sales.
• Commitment to equal opportunities, diversity, and customer care.

Please apply online or contact Maxine or Andrea at Reed Norwich for further information