Medical Secretary - Gastroenterology
Outstanding Care, Outstanding Careers
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Job overview
This is an excellent opportunity to join the secretarial team in the busy Gastroenterology Department at Dorset County Hospital.
The post-holder will work closely with all members of the clinical and support team in ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills with knowledge of word-processing and other computerised systems.All secretaries appointed to the Gastroenterology service have a shared responsibility to service the needs of the department.
Main duties of the job- To provide comprehensive secretarial and administrative support to the Gastroenterology team in order to facilitate the smooth, efficient and effective running of all elements of the service
- Daily tasks to include audio typing and working with clinical systems
- To act as a point of contact for patients/carers and other health professionals. Dealing with queries, providing information and escalating to the clinical team where appropriate. This will require a caring and empathetic approach and it will necessitate establishing communication networks with the team and with other appropriate health care professionals, both internal and external to the organisation
- To work with the clinical and managerial teams to maintain and support departmental / divisional practice and procedures to ensure that both operational targets and quality standards are achieved.
Working for our organisation
The post holder will be an active and enthusiastic member of the Gastroenterology Department at Dorset County hospital providing a first-contact service for patients within the service. The successful candidate will form part of a high quality and close team within the hospital.
Detailed job description and main responsibilities
Please see the attached job description and person specification for full details on the role and responsibilities.
Person specification
Education, Qualifications & Training
Essential criteria- Educated to GCSE level or equivalent, including English at Grade C or above
- RSA stage III word processing or equivalent
Knowledge & Experience
Essential criteria- Experience of working with computer systems, to include Microsoft Office, in a working/academic environment
Skills & Abilities
Essential criteria- Evidence of secretarial skills including excellent audio typing and minute taking skills
- Evidence of effective communication skills both written and oral
- Evidence of ability to respond quickly to changing priorities organising and prioritising own workload to meet deadlines
- Evidence of ability to work with minimal supervision
- Evidence of ability to exercise judgement when dealing with patient queries and to analyse and resolve problems
- Evidence of flexibility and ability to adapt to different areas of work
- Ability to build and maintain good working relationships within a team.
- Understanding of medical terms
Our Mission
Outstanding care for people in ways which matter to them.
Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our Values
Integrity, Respect, Teamwork, Excellence
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
For more information, please use the link below to read our joint strategy for Dorset County Hospital and Dorset Healthcare.
Trust Strategy | Dorset County Hospital (dchft.nhs.uk)
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION
Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.
The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.
Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.
Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.
You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.