Senior Administrative Officer 0-19 Wirral - NHS

Job overview

A vacancy has arisen for a Band 3 Senior Administration Officer with the Wirral 0-19 Admin Team.

This post requires excellent communication and interpersonal skills. You will have the ability to be adaptable, reliable and approachable with strong leadership and organisational skills. It is essential that you are capable of working both independently and within a team.

This is an exciting development opportunity.

Main duties of the job

An exciting rare opportunity has arisen the Wirral 0-19 Children's Services at Wirral Community Health and Care NHS Foundation Trust. We are looking for a motivated and enthusiastic individual to join our team within the administration service hub.

The position is for a Senior Admin Officer working as a Band 3 for 22.5 Hours; Wednesday - Friday on a Fixed term basis to over maternity leave.

We are looking for applicants who are confident, with a team focus but also has the ability to be self-directing and work independently. You should possess excellent organisational and time management skills which are essential as is the ability to work proactively.

This role is based in a busy administration hub, it is varied and interesting as no two days are the same. It involves inputting data onto Electronic Patient Records, regular contact with both patients and professionals alongside providing administrative support to the services, Health Visitors, School Nurses, Public Health Nurses and Children's Health Promotion Advisors.

If you are conscientious, flexible and motivated and want to work with teams who are committed to delivering a high quality service then this could be an opportunity to join and help make a difference.

When considering applying for this post, it is crucial that you meet all of the essential requirements of the person specification

Working for our organisation

Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and West, St Helens and Knowsley.

We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.

We currently deliver outstanding 0-19 and 0-19+ Health and Wellbeing Services across Wirral, Cheshire East and St Helens and Knowsley, supporting over 250,000 children and young people. Our dedicated, innovative and forward-thinking children and young people’s services have a positive impact on the health and wellbeing of families in our communities.

We work closely with our commissioners and partners to deliver the best possible services for the children, young people and families.

Detailed job description and main responsibilities

See attached Job Description and Person Specification

Person specification

Qualifications & Professional Training

• NVQ Level 3, AS or A Level, Baccalaureate or equivalent experience
• Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

• Evidence of continued professional development within last 12 months

Experience & knowledge

• Previous experience of dealing with the public and taking telephone enquiries
• Experience of maintaining patient waiting lists
• Experience of managing diaries for meetings etc
• Experience of maintaining databases and information systems

• Previous experience of working in the NHS
• Previous supervisory experience

Skills & attributes

• Excellent oral and written communication skills with people from a wide variety of backgrounds
• Ability to work under pressure to meet tight deadlines
• Ability to produce work of a high standard with attention to detail
• Ability to communicate sensitively with all staff groups, patients and their families
• Good organisational skills

Personal Qualities

• Patient
• Flexible, Adaptive and Creative
• Professional
• Team player with an awareness of team dynamics
• Proactive
• Ability to use own initiative but understand the need to seek advice when necessary