Assistant Operations Manager

• Location: Bourton-on-the-Water
• Job Type: Full-time
• Salary: £48,000

We are seeking a proactive and organised individual to join our clients team as an Assistant Operations Manager. This role is crucial for ensuring operational excellence and legal compliance within their transport network. As a key member of our management team, you will oversee multiple aspects of operations, ensuring efficiency, reliability, and adherence to regulations.

Day-to-day of the role:

• Act as a Transport Manager on the company Operator’s licence, ensuring compliance with the Traffic Commissioners’ guidelines.
• Monitor and enhance the punctuality and reliability of services, managing specific route groups and overseeing schedule changes.
• Ensure legal compliance across all operational areas, including driver hours, DVSA incident reporting, and internal audits.
• Manage and support a team of professional drivers, Allocators, and Controllers, providing training, coaching, and performance management.
• Handle administrative duties such as conducting return to work interviews, managing rota and control for depot coverage, and undertaking job chats and probationary reviews.
• Investigate complaints and incidents as required and address performance issues effectively.
• Foster a culture aligned with the company’s vision and values, encouraging team members to contribute to a positive working environment.

Required Skills & Qualifications:

• Minimum of two years’ experience in an operational role within a similar industry.
• Strong leadership skills with the ability to manage and coach teams across multiple functions.
• Excellent knowledge of industry and company standards, contributing to maintaining Earned Recognition status.
• Highly organised, detail-oriented, and capable of working independently and meeting deadlines.
• Exceptional communication and people management skills.
• Must be flexible, adaptable, and a creative problem solver.

Benefits:

• Employee Assistance Programme to support your well-being.
• Exclusive discounts for you and your family at retail stores and cinemas.