Child Maintenance Service - Financial Investigations Unit Team Leader - Dudley
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers a range of working age, pension age, disability and ill health benefits to around 18 million claimants and customers.
Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support.Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
Child Maintenance Service (CMS) is not only undergoing a significant period of change as we drive a crucial transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do.Our story over the last two years is one of impressive progress and improvement. Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us.
Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers. This is a high profile role within a fast paced, changeable and demanding environment.
This advert provides a summary of the key points of interest. Further detail can be found in the attached Candidate Information Pack.
Your work will involve a number of different aspects which are subject to changing business priorities, therefore we are seeking people who are very adaptable and flexible. The job we are offering includes a range of duties with the following provided as an example of the tasks that may be undertaken.
As a Team Leader in the Financial Investigations Unit you will have responsibility for:
- Leading a team of investigators managing financial or criminal investigations, to establish such things as the correct income to use in the calculation of child maintenance payments.
- Supporting a collaborative ethos to enable your team to work effectively as a group and with the wider business to achieve required outcomes.
- Reviewing, assessing and authorising requests for information gathering from relevant sources.
- Managing case conferences to evaluate intelligence, make recommendations of next actions for consideration of prosecution, financial corrective activities or closure without further action.
- Supporting your team members in the analysis and evaluation of evidence.
- Ensuring your team manage and conduct fraud investigations, in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry including appropriate use of surveillance and visiting customers and witnesses.
- Liaising with other departments/organisations such as Local Authorities (LAs), Police and HMRC within the framework of any existing partnership agreements.
- Promoting fraud awareness within DWP and to wider external business partners.
- Working with senior colleagues to develop investigative capability nationally.
- Managing relationships with key stakeholders within CMG and across DWP, in turn ensuring appropriate FIU case referrals.
- Apply and comply with all DWP policy and procedures including learning.