Customer Service Call Centre Agents

The Recruitment Co. is urgently recruiting for Customer Service Call Centre Agents to join our clients team based in the Llansamlet area.

Contract: Permanent

Role & responsibilities:

• Resolve customer queries within an existing customer base
• This will predominately be an Outbound role, however there will be some elements of Inbound necessary. There is a requirement to demonstrate a Sales Within Service approach, focusing on the customer's needs and requirements.
• You will work in a busy and challenging Call Centre and you'll need to maintain a high level of customer service to all customers, ensuring you adhere to a soft approach to introduce new products and services that are available
• Experience within a Customer Service environment, has the ability to adhere to company script guidelines and KPI targets and is confident within sales.

Skills/Experience/Behaviours Required:

• Customer service experience is essential. Some sales experience preferred
• Call centre experience preferred (however, full training is provided)
• Confident communicating with customers and colleagues in a professional manner
• Able to handle objections and create a positive outcome
• Ambitious / Enthusiastic / Motivated to achieve and exceed Targets
• Excellent time-keeping
• Positive can-do attitude

If you feel you have the right experience for the above role, please submit your CV for immediate response.

CPSwansea