[ref. v5148017] Operations Support Administrator - London
London (across two sites)
The Organisation
Our client believes that strong connections improve lives, families and mental health. They have been transforming lives as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples.
By training couple therapists and providing clinical services to couples and parents online, they provide a range of affordable services to help people with difficulties, sexual problems and parenting challenges.
They are now looking for an Operations Support Administrator to join their team on a permanent, part-time basis, working 21 hours per week (0.56FTE), to be worked during their operational hours, which are Monday to Friday, 8.30am to 9pm, and Saturday, 8am to 5pm.
This role will be worked across 3 day and will include Monday and Tuesday evenings.
The Benefits- Salary of £25,642 per annum (pro rata)
- 30 days’ annual leave plus bank holidays (calculated pro rata for part-time workers)
- Pension scheme
- Interest-free season ticket loans
- Cycle-to-work scheme (up to £1,000 deducted from pre-tax salary)
- Contribution towards eye tests and corrective appliances
- Access to an Employee Assistance Program
- Learning and Development opportunities
This is an exciting opportunity for a highly organised and empathetic individual to join our client’s compassionate organisation.
You’ll have the chance to gain practical experience and develop your professional skills in a fast-paced environment while directly impacting the lives of people seeking help for challenges, supporting our client’s goal of fostering emotional security and family stability.
So, if you want to help ensure they can continue to deliver excellence in therapy and training, making a meaningful difference in people’s lives, then apply today!
The Role
As an Operations Support Administrator, you will provide essential administrative support to ensure the smooth operation of our client’s clinical services.
Acting as the primary point of contact for service users, trainees and therapists, you will manage client interactions, maintain accurate customer records and oversee the general upkeep of the premises, ensuring it is welcoming and well-maintained for all visitors.
You will also respond to client and clinician inquiries through phone and email, assist with booking and cancellations and support operational tasks such as room allocations and health and safety incident reporting.
Additionally, you will:
- Support customer feedback by administering outcome monitoring questionnaires
- Resolve building maintenance issues
- Collaborate with staff on routine administrative duties for clinical and training operations
About You
To be considered as an Operations Support Administrator, you will need:
- The ability to maintain confidentiality of sensitive information
- Excellent interpersonal and telephone skills
- Great organisational skills
Other organisations may call this role Administrator, Administrative Assistant, Office Assistant Office Administrator, Receptionist, Surgery Receptionist, or Operations Assistant.
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for a great new role as an Operations Support Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.