Customer Service Administrator – Career Opportunity

Excellent opportunity to join our client based in Pershore, Worcestershire that supply an exciting product to businesses including high level customers. Our client is currently recruiting for a permanent Customer Service Administrator to join the team.

If you are looking for career development, then this is a great opportunity for someone who wants to further their administrative and customer service skills! We are looking for someone who likes to take ownership, as this role will evolve into a senior team member, over peak times you will actively help with training and inductions and will also assist the Customer Service Manager with key customers.

• Handling Customer service queries via phone, email, and live chat functions.
• Placing corporate orders and liaising with corporate clients.
• Producing quotations and advising customers on products that suit.
• Taking on the role of supervisor when the customer service manager is away.
• Investigating and resolving customer complaints.
• Investigating and resolving delivery queries.
• Support with induction and training of temporary staff members.

• Supporting with workload across platforms to include Amazon, eBay and Not on The Highstreet– Data entry, amending listings and creating specifications.
• Supporting Customer service manager across other brands.
• Collating data from our sales channels and support analysing results.

• Customer Service experience, whether that's face to face (retail/hospitality) or in a customer service environment.
• Fantastic with people as this client put their customers at the heart of everything they do.
• Enjoy making decisions and connecting with people from all walks of life.
• Can easily navigate your way through multiple systems and tasks at any one time.
• Have good IT and numeracy skills.

Salary – £24k + Bonus

Hours – Monday – Friday – 9am – 5.30pm with flexibility during busy periods.