Customer Service Representative
About Us
Mable Therapy is the UK's leading technology-first child therapy business, revolutionising how children access speech, language, and mental health support. We combine cutting-edge technology with best-in-class therapy to support thousands of children and families across the UK.
With over 70,000 children on waiting lists for intervention and 2 million children behind in speech and language skills, Mable is on a mission to remove barriers and provide timely, specialist help. This year alone, we've delivered over 22,500 therapy hours, receiving glowing reviews for our impactful work.
About the Role
As a Customer Service Representative, you will be the friendly and reliable first point of contact for our clients, schools, families, and therapists. Your role is to ensure that every interaction with Mable Therapy is smooth, supportive, and satisfying.By handling queries and providing exceptional service, you will enhance the overall customer experience and help Mable Therapy grow its positive impact.
Key Responsibilities- Client Interaction - Provide prompt and accurate responses to client enquiries while ensuring the resolution of issues and delivering a positive experience.
- Internal Collaboration - Work closely with therapists and other departments to address client needs and share feedback for service improvements.
- Data Management - Maintain and update records in the CRM system (Hubspot) to ensure accurate and efficient data handling.
- Service Standards - Adhere to communication policies and service-level agreements while contributing to process improvements.
- Innovation & Projects - Support ongoing projects and bring creative ideas to enhance service delivery and the customer journey.
- Enhancing Customer Satisfaction - Deliver outstanding customer service to ensure client needs are met effectively and foster a positive experience.
- Response Efficiency - Respond to customer inquiries promptly and professionally across all communication channels.
- Data Accuracy - Maintain precise and up-to-date records in the CRM system to support smooth operations and decision-making.
- Collaboration & Knowledge Sharing - Engage actively in team meetings and training sessions, contributing ideas to improve processes and enhance service delivery.
At Mable Therapy, you’ll be part of a mission-driven team making a difference in children’s lives. We offer flexible working options, professional development opportunities, and the chance to grow with a fast-scaling business.
Apply Now
If you’re passionate about customer service and want to play a key role in transforming child therapy, we’d love to hear from you!
Requirements
Experience: Proven customer service experience, ideally in a tech-enabled, healthcare, or education setting.Skills: Exceptional communication, interpersonal, and problem-solving abilities.
Approach: A proactive, empathetic, and team-oriented mindset, with a commitment to delivering high-quality service.
Adaptability: Ability to manage multiple priorities, respond to challenges effectively, and contribute to process improvements.
Work Ethic: A detail-oriented and reliable individual who thrives in both collaborative and independent work environments.
Desirable
Technical Proficiency: Familiarity with CRM systems; experience with Hubspot is a bonus.
Benefits- Private Healthcare Plan
- Pension Plans
- Training & Development
- Hybrid working 3 days in the office 2 days from home